Partner Success Lead Associate, Wellhub
$65.2-81.5k
Employee fitness & wellness platform
Job no longer available
Employee fitness & wellness platform
1001+ employees
Job no longer available
$65.2-81.5k
1001+ employees
Company mission
To ignite and fuel every journey to feel good, through its complete corporate wellbeing platform.
Role
Who you are
- Bachelor’s degree
- 2-4 years of experience in a client facing role
- Proficiency in Microsoft Suite and Google applications (Tableau, Slides/Powerpoint, Sheets/Excel, SalesForce and ZenDesk)
- A strong problem solver who can think on your feet
- Proactivity, strong communication and interpersonal skills
- Strong time management, organizational and relationship-building skills, creative problem solver and self-sufficient worker
- Comfortable working in a demanding, fast-paced, numbers-driven environment
- Must be able to adapt to evolving department/role, able to take on new challenges as they become delegated to the position
What the job involves
- The Partner Success Lead Associate will be responsible for both developing and nurturing our relationships with our key franchisees for our US Strategic National Accounts team with the aim of providing the best experience for our US fitness network
- This person will be seen as a key contributor to retaining and nurturing the largest fitness partners in the US
- Execute the “Partner Success” commercial agenda with our key franchised partners across the US
- Resolve higher level issues with partner, such as cancellation requests, denial of partnership or renegotiations
- Manage Multi-Club/Studio Franchise groups across different brands
- Preserve the highest level of partner retention by providing excellent service and understanding partners’ needs
- Assist in efforts to retain National Account franchised partners, providing great service and understanding for the partners' needs
- Communicate effectively with partners, following the proper escalation process as needed
- Communicate Gympass brand accurately, enthusiastically and effectively to partners
- Develop creative strategies for partner satisfaction and engagement
- Continually seek and take advantage of opportunities to deliver sustainable growth
- Manage individual franchised locations for national accounts
- Manage one-off requests/issues with studios, working with Gympass CX to resolve tickets
- Organize large amounts of data for national accounts team, in the strategic development of impactful renegotiations at the National Partners level
Our take
Employees are demanding more of their workplaces, and fitness is one of the areas they think employers can do better. Wellhub, formerly Gympass saw this opportunity and offers corporate customers a benefit that will excite their employees - allowing them to try new sports such as yoga, pilates, spinning, and martial arts across a variety of locations.
Wellhub is able to offer top-of-the-line gyms and wellness plans or programs that would be otherwise unavailable to the employees at prices that are far below market rate. They have been able to succeed at this by focusing on strategic gym partnerships, and creating an ecosystem that can satisfy any type of customer.
Backed by several rounds of significant funding, the company doubled down on strategic acquisitions to ease its entrance into new markets and has been steadily expanding its teams and offerings to bring the company closer to global market domination. A recent collaboration with Apple Fitness+, which sees the app added to Wellhub's suite of fitness services, shows that the company is mindful of what modern employees want from their benefits packages.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$85m
SERIES F
Jun 2021
$220m
SERIES E
Total funding: $795m
Company benefits
- Culture of wellbeing: We actively encourage all our employees to prioritize their wellbeing and incorporate wellness into their weekly work routine.
- Wellhub membership: All of our team members receive our Gold membership for free which provides access to gyms, studios, classes, training, apps, and more!
- Competitive rewards: We offer competitive compensation packages in all markets we operate, as well as equity programs based on individual and company performance.
- Core health benefits: We ensure all employees receive preferred options for healthcare, dental, and vision coverage in support of their physical health.
- Paid time off: Get a minimum of 25 days of paid leave per year. All team members get extra days off for approved local holidays and their birthdays.
- Flexible work policy: Our flexible work policy, known as “The Way We Work” provides the ability to maximize the benefits of remote and flexible work arrangements.
- Parental leave: We love our new parents (and their babies) on our team! In support, we provide substantial paid leave so you can focus on your growing family.
- Learning & training: With free access to Udemy classes online and in-person learning opportunities, all employees are enabled to grow their skill sets.
- Career growth: Employees can take their careers further with our robust internal recruitment process for promotional and developmental opportunities.
Company HQ
Gramercy Park, New York, NY
Leadership
Cesar Carvalho
(Co-Founder & CEO)Previously worked as a Consultant at McKinsey. Head of Business Development for CVC (travel company in Brazil). Studied for an MBA at Harvard before dropping out to start Gympass (now Wellhub).
Joao Barbosa
(Co-Founder & VP of Partners BRazil)Began their career as a Risk Analyst at Santander. Worked as a Senior Analyst then Coordinator of Business Performance at CVC.
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