Customer Success Director, DISQO

• Extensive experience in customer-facing roles, with a proven track record of cultivating executive-level client relationships and delivering strategic value
• Strong leadership skills, with experience mentoring and guiding senior team members toward measurable success
• Demonstrated ability to align cross-functional efforts and drive innovation in a collaborative environment
• Expertise in data-driven decision-making, with a deep understanding of media and advertising effectiveness
• Exceptional communication and presentation skills, with the ability to inspire and engage clients at the highest levels

Desirable

• The Customer Success Director, Insights is a senior-level role designed to elevate DISQO’s customer partnerships and strategic value delivery
• Building upon the foundation of a Senior Insights Director, this role requires advanced leadership, a strong strategic mindset, and a proven ability to drive transformative outcomes for both customers and the organization
• The Client Executive is responsible for cultivating deep, executive-level relationships, driving innovation in insights delivery, and aligning internal efforts to support the broader goals of DISQO and its customers
• Customer-Centric Strategic Leadership:
• Serve as a trusted advisor to executive-level client stakeholders, guiding them with tailored, strategic insights that align with their business goals and objectives
• Lead high-stakes client engagements, driving impactful conversations that address complex challenges and unlock opportunities for growth
• Co-create long-term strategies with clients, positioning DISQO as a critical partner in achieving their business outcomes
• Proactively identify and address client health concerns, implementing solutions that foster retention and deepen partnerships
• Thought Leadership and Industry Influence:
• Represent DISQO as a thought leader in the advertising effectiveness space through speaking engagements, blog posts, whitepapers, or industry events
• Develop content that highlights DISQO’s insights capabilities and strengthens its position as a market leader
• Share innovative ideas and best practices with customers, encouraging them to adopt new approaches that drive success
• Strategic Ownership and Process Optimization:
• Lead cross-functional efforts to enhance the delivery and scalability of insights, ensuring seamless collaboration between Insights, Product, and Customer Success teams
• Identify opportunities to streamline processes, improve engagement models, and optimize workflows that impact customer experience and satisfaction
• Drive innovation in the development and implementation of scalable solutions, aligning with DISQO’s long-term growth strategies
• Advanced Relationship Management:
• Cultivate deep relationships with C-suite and senior-level decision-makers across key accounts, ensuring DISQO is positioned as a strategic partner
• Collaborate with Customer Success and Sales teams to create tailored engagement plans for top-tier accounts, prioritizing long-term value creation
• Act as an escalation point for high-profile clients, providing solutions and maintaining trust during critical situations
• Team and Cross-Functional Collaboration:
• Partner with senior leadership to align client strategies with broader organizational goals, ensuring the team is driving measurable impact
• Mentor Senior Insights Directors and other team members, fostering a culture of collaboration, growth, and excellence
• Work closely with internal teams to advocate for customer needs, influence product roadmaps, and deliver innovative solutions