Service Delivery Manager, Scoro
+ Stock options
End-to-end work management software
Open for applications
End-to-end work management software
101-200 employees
Open for applications
+ Stock options
101-200 employees
Company mission
To change the way the world works, helping customers become more productive and efficient in the process.
Role
Who you are
- The ideal candidate will have experience in customer success, project management, commercial engagements, or account management
- 2-3 years of experience in Customer Success or Account Management in a SaaS company, with a proven track record of achieving targets
- Strong ability to understand clients' business processes, identify areas for improvement, and introduce smarter workflow strategies
- Experience managing customer relationships and projects, with the ability to advise on technical aspects such as site configurations, data migration, and integration setups
- Excellent communication skills, with the ability to explain complex concepts clearly and concisely in both 1-on-1 and group settings and deliver engaging product presentations
- Proactive in handling customer objections or escalations
- Strong prioritization and organizational skills, with the ability to identify revenue opportunities and lead renewal conversations
- Fluent in English
Desirable
- Experience with Planhat and Zendesk
- Experience working in the Agency sector
- Project management experience
What the job involves
- We are seeking a Service Delivery Manager to join our UK or Baltics team
- As a Senior Service Delivery Manager within our Success on Demand team, you will be responsible for managing inbound inquiries and proactively engaging with our top-tier customers
- Your primary objectives will be to drive product adoption, ensure a positive customer experience, and foster growth through renewals and retention
- Managing cancellation, downgrade and escalation conversations
- Identifying, tracking, managing, and driving strategies for at-risk accounts in your client segment
- Acting as an escalation point for junior members of the team & escalating to lead where required
- Scoping of and managing additional training for Success on Demand customers
- Collating and sharing product feedback from your segment of customers
- Identifying and managing upsell opportunities across the base
- Establishing and leading automation and improvement initiatives for the success on-demand workflows
- Forecasting upsell, downgrade and renewals
- Delivering workflow optimization, new feature consultations, roadmap education and onboarding clients
Salary benchmarks
Our take
Scoro is a work management software provider offering users an all-in-one solution for streamlining projects, simplifying quotes, automating billing, and optimising utilisation.
Bringing a unique approach to work management software, Scoro is fully flexible, allowing customers to customise the Scoro software to their specific needs. As well as being designed to integrate with a range of other tools that businesses often utilise, Scoro is making it easy and efficient for organisations and their teams to stay on top of their workflows and improve their productivity.
From small startups to large enterprises, Scoro has secured a plethora of customers since its inception in 2013, as well as winning a number of awards, including most recently being named an industry leader in 2022 by SoftwareReviews. Due to its ongoing success, the company is focused on further growing its team as well as continuing to strengthen its product features to keep up with the ever-growing demand for work management software.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Mar 2021
$16.4m
SERIES B
Nov 2018
$5.2m
SERIES A
Total funding: $23.4m
Company benefits
- 4-day work week without compressed hours and no change in salary
- Stock options package to all our employees
- 5 weeks annual leave, 3 paid medical days per year
- A clear career path process to support your growth, regular coaching and being part of Scoro Sales Academy
- Individual budget for books or courses & access to the Udemy learning platform
- Annual global events
- Well-being perks, including mental health services
- A vibrant working space in Shoreditch (London) or Tallinn centre
Company HQ
City of London, London, UK
Articles
Leadership
Fred Krieger
(CEO)Previously founded FAAR Music. Was also named Entrepreneur of the Year 2022 at the Global Business Tech Awards.
Priit Matiisen
(CTO)Previously worked at a Lead Programmer at Custom Media Agency, a Senior Expert at Ministry of Finance of Estonia, and as a Senior Programmer at Tieto.
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