Customer Success Manager, SUSE
Public Sector, Germany
To bring the infinite potential of open source to the Enterprise
Posted today
To bring the infinite potential of open source to the Enterprise
1001+ employees
Posted today
1001+ employees
Company mission
To transform open source innovations into enterprise-grade solutions to give customers choice.
Role
Who you are
- Success in this role requires the ability to operate effectively in complex public sector environments, influence senior stakeholders, and guide customers through large-scale transformation initiatives
- Experience in a Customer Success, Account Management, or similar customer-facing role in enterprise environments
- Experience working with public sector customers or highly regulated industries is a strong advantage
- Strong understanding of enterprise IT environments, cloud, and open source technologies
- Ability to navigate complex organizations and influence stakeholders across multiple levels
- Experience working with senior IT leadership and decision-makers
- Strong communication, stakeholder management, and alignment skills
- Structured and strategic mindset, with the ability to operate in ambiguous environments
- Proven track record in driving customer adoption, retention, and long-term growth
- Full professional fluency in both German and English
What the job involves
- As a Customer Success Manager (CSM) for the Public Sector at SUSE, you will be responsible for managing and growing relationships with key government and public sector organizations across Germany
- In this role, you will act as a trusted advisor to strategic accounts, supporting customers in modernizing their infrastructure while navigating increasing requirements around digital sovereignty, data control, and regulatory compliance
- Germany is at the center of Europe’s digital sovereignty agenda, with public institutions increasingly prioritizing open, sovereign technology platforms to strengthen transparency, operational control, and long-term flexibility. SUSE is well positioned in this space through its open source infrastructure portfolio, including SUSE Linux and Rancher
- You will take ownership of a highly strategic portfolio, working closely with customers to align SUSE’s solutions with long-term modernization programs and platform strategies
- You will collaborate closely with Sales, Support, Services, and Engineering to ensure a consistent customer experience, while also identifying opportunities to expand SUSE’s footprint across government organizations
- Own and lead long-term relationships with public sector customers, acting as a trusted advisor across technical and business stakeholders
- Define and drive Customer Success Plans (CSPs) aligned to customer strategies and public sector priorities
- Take end-to-end ownership of the customer lifecycle, from onboarding through adoption, renewal, and long-term growth
- Drive adoption of SUSE solutions within the context of sovereign infrastructure, regulatory requirements, and long-term platform strategies
- Lead customers through complex modernization initiatives, including cloud transformation, container adoption, and platform standardization
- Drive measurable value realization across SUSE’s open infrastructure portfolio
- Partner with Account Executives to identify and execute on strategic growth opportunities across agencies, departments, and use cases
- Orchestrate cross-functional collaboration across Sales, Support, Services, and Engineering to ensure consistent customer outcomes
- Provide structured feedback and insights from public sector customers to influence product direction, go-to-market strategy, and internal priorities
- Facilitate and lead Quarterly Business Reviews (QBRs), aligning senior stakeholders on progress, risks, and opportunities
- Proactively monitor customer health, identify risks early, and define mitigation strategies
- Support subscription renewals and contribute to long-term account growth and retention
- Build and maintain strong relationships at senior management and executive level within customer organizations
Our take
The tech world is facing a shift and businesses are under pressure to modernise, cut costs, and stay flexible, all while dealing with increasingly complex IT demands. Many are finding that traditional software just don't offer the flexibility or value they need anymore.
This is where SUSE steps in with its open source tools that help businesses run their IT systems better. From managing cloud services to running virtual machines and containers, SUSE's software makes it easier for businesses to scale and streamline complex infrastructure, all from one central platform.
The company is making a name for itself by blending open source freedom with solid support and real results. Aussie Broadband, for example, boosted efficiency and trimmed down deployment times by switching to SUSE. With its sights now set on edge computing and AI, SUSE is showing that open source isn't just practical, but is powering the future of scalable tech.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Michael Rennett, Director, Analyst Relations
Insights
24% female employees
Company
Company benefits
- Company bonus: We believe that everyone makes an impact on the success of the company, so we reward our employees for our achievements as one SUSE team.
- Agile Worker Policy: Unless your role requires a specific work model, we offer flexibility in how our people work - home-base, office-based or hybrid
- Flexibility: To maintain a healthy work-life balance, our people can adapt their work schedule to their personal and family needs
- Global Parental Leave: 20-week maternity leave with full salary and time off with pay for pregnancy-related appointments will be provided to pregnant SUSE people. Leave is also available to employees adopting a child or using surrogacy
- Health & well-being benefits program: We offer a well-being program designed for our people and their families. We also provide an excellent benefits plan including insurance, medical package and more, depending on the local market
- Employee referral program: Earn a financial reward or every successful referral you make – help us build a great team and get rewarded in the process
- Employee Resource Groups: Our main people networks are Women in Tech, Neurodiversity, GoGreen, Pride at SUSE and Open Source Community Citizen network. Through them our people can align to personal values, build bonds, and engage with communities of interest
Company values
- Choice
- Innovation
- Trust
- Community
Company HQ
Gare, Luxembourg, Luxembourg
Articles
Leadership
DP held executive roles, including Red Hat GM for APAC and NA, before SUSE. He's on the NUS Institute of Systems Science board and mentors women in business. DP is an open-source programming hobbyist!
Ian Halifax
(CFO)Ian has more than 30 years' experience in Senior Financial Leadership positions, including as CFO at leading global tech providers such as Trellix (McAfee Enterprise/FireEye), Riverbed Technology, Wind River Systems, Micromuse, and Macrovision.
Andy McDonald
(Chief Legal Officer)They have extensive experience in Legal Affairs and Governance in a variety of companies, including Interserve, Premier Foods plc, Uniq plc, and Spirent plc. They also worked as a Corporate Lawyer at Freshfields Bruckhaus Deringer before moving into Industry.
Lisa Sherwell
(CPO)Lisa Sherwell, CPO, is a global strategy & transformation exec with 25 years in B2B tech - led SUSE's strategy, and was GM/Sales Director at SAP/Merchants. Lisa champions people-centric leadership!
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