Backend Software Engineering Manager, Philo
Billing Engineer
$162-210k
Plus $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices
Live TV streaming service
Open for applications
Live TV streaming service
101-200 employees
Open for applications
$162-210k
Plus $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices
101-200 employees
Company mission
To provide affordable and accessible television streaming services to everyone.
Role
Who you are
- 8+ years of software development experience
- 2+ years of software engineering management experience
- Experience developing with the programmatic API of one or more subscription and/or payment management providers (bonus points for experience with Philo’s payment provider, Stripe)
- Experience developing within the ecosystem of one or more product/billing platforms (RokuPay, AmazonPay, Apple IAP, or GooglePlay IAP are a plus)
- Familiarity with payment networks, card authorizations, dunning policies, refunds, chargebacks, and reversals
- Proven track record of building highly efficient and highly available software using Ruby/Rails, Golang, Java, C++ or similar programming languages
- Experience operating in cloud computing environments using modern software deployment technologies (e.g. Docker, Kubernetes, AWS)
- Experience working with large amounts of data and making data-based decisions to prioritize projects, including familiarity with relational and non-relational databases and modern data warehousing and querying with SQL
- Experience and aptitude for collaborating and communicating with internal and external stakeholders in both business and technical roles
- Knowledge of billing/subscription ecosystem trends and changes that will impact how Philo manages our payment options in the years to come
What the job involves
- Engineering Managers at Philo lead by example, and are expected to write code and demonstrate best practices while also providing coaching, technical leadership, and insights within and across teams
- We expect managers to spend roughly 80% of their time with hands-on technical project tasks (coding, designing, scoping, researching, etc.), and ~20% on team management and coaching
- We are seeking an enthusiastic Software Engineering Manager to help us expand our billing offerings while also optimizing performance to benefit both our customers as well as our bottom line
- As a member of a growing team, you will serve as both a technical leader to help us expand our billing system and as an internal subject matter expert on payment and subscription operations and optimization
- You will work closely with the marketing team on various ways to offer novel promotions and packaging to help increase customer acquisition and retention, with the support team to assess, debug, and correct billing issues/errors, with the finance team on accounting and compliance, and with the data science team on instrumentation and analysis of core KPIs
- Provide technical leadership to members of the billing team, including input on system architecture and design tradeoffs, as well as coaching other members of the team and mentoring new hires
- Enhance, implement, deploy, and monitor the Philo multi-biller billing system
- Collaborate with our partners to engineer billing platform solutions that deliver the smoothest billing experience for Philo’s users and while optimizing overall performance (including, but not limited to: increasing conversion rates, tuning dunning performance, minimizing errors/confusion leading to support contacts, …)
- Collaborate with internal stakeholders across marketing, support, finance, and data science teams to ensure we are measuring and optimizing every aspect of our billing system
- Drive continuous improvements to the reliability, performance, accuracy, and security of Philo’s billing service
- Build and enhance tools to proactively monitor and quickly troubleshoot issues having to do with billing performance and accuracy
- Help build rock solid reporting systems that our finance and compliance teams can rely on for accurate reporting and analysis of key company financial results
Our take
Streaming services offer cheaper options than cable TV packages, but prices are beginning to rise. This is partly due to packages beginning to bundle costly sports and other media packages that viewers do not necessarily want.
Philo offers a streaming service that aims to provide a streamlined selection of channels as an affordable, yet comprehensive, viewing option. The streamlined and high-quality channel offerings are available to viewers at $25 per month, a price significantly lower than standard cable subscriptions, with the base option including 60 live channels and over 75,000 on-demand offerings.
Whilst other streaming platforms offer affordable packages, Philo stands out with unique features such as a co-viewing service that allows up to three people to watch the same program together. The company has also proven its dedication to improved user experiences, as it expands its compatibility with devices such as smart TVs.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2020
$50m
SERIES D
Jul 2018
$41.4m
SERIES C
Total funding: $155.7m
Company benefits
- Full health, dental and vision coverage for you and your family
- 401(k) plan with employer contributions (we match 100% of deferrals up to 3% of pay and 50% of the next 2% of pay)
- Flexible working hours
- Up to 20 weeks of fully paid parental leave
- Unlimited paid time off for vacation and sick leave
- $2,000 annual vacation bonus (we pay you to take a two week vacation)
- $5,250 annually for professional development and educational assistance
- $1,250 annual home office + TV stipend during first year of employment ($250 annually thereafter)
- $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices, plus generous commuter benefits ($315/month towards transit, rideshare, bike rental, or parking at our HQ office in San Francisco)
- Free Gympass subscription — an all-in-one corporate benefit that gives employees the largest selection of gyms, studios, classes, training and wellness apps
- Dog-friendly office
- And much more!
Company HQ
Telegraph Hill, San Francisco, CA
Leadership
Andrew McCollum
(CEO, not founder)Studied Computer Science at Harvard before co-founding Facebook. Joined Philo in 2014 and has acted as CEO since.
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