Principal Solutions Engineer, Twilio
More information about location
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 7+ years of pre-sales experience selling technical products, or perhaps you’re a software developer who has worked directly with customers in the past in a technical consulting role
- Ability to build a deep understanding of customer requirements and guide towards the technical win
- Broad and deep knowledge of customer business challenges and how we can use technology to solve them
- Creativity - You’ll need to be a problem solver, able to collaborate with others to drive success
- An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
- Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous: Backend (Java, C#, Node.js, Python or PHP); Web (JS, React); Experience with consuming REST APIs
Desirable
- Ability to speak in French
- Full-stack development across multiple areas of the above
- Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre would be a plus
- Familiarity with Cloud Platforms, specifically AWS, GCP, Azure etc
- Familiarity with Mobile development, especially for iOS and Android
- You have experience with automation, cloud-native development and skills with a major cloud platform
What the job involves
- We’re looking for a Principal Solutions Engineer who loves teaching people, solving problems, and designing solutions for our customers
- You’d be joining a team of talented solution engineers that love open-source, contributing to their community, and making technology fix business problems
- We partner with our Account Executives by understanding the needs of the customer, and by positioning great technical solutions to a customer's business challenges
- Be an experienced and motivated technologist ready to grow their career
- Continue to develop and deepen your subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology
- Lead technical understanding sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success
- Take lead on understanding customer technical pains to design, demonstrate and present innovative solutions that unlock business-level gains and solve business challenges
- Act as a trusted advisor to consult with customers and prospects in order to best solve their needs and advocate for our technology solutions
- Learn and understand our technology and then teach and enable others in the business with what you’ve learned
- Work hard internally and externally to add your experience to others and learn from as many cross functional people as possible
- Contribute to the wider knowledge pool at Twilio through blog writing, demo creation, documentation sharing and teaching others
- Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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