E-commerce Customer Support Intern, Orderchamp
Dutch Speaker
Wholeseale marketplace for brands and retailers
Open for applications
Wholeseale marketplace for brands and retailers
21-100 employees
Open for applications
21-100 employees
Company mission
To build efficient solutions powered by smart technology to provide the best-in-class digital wholesale marketplace.
Role
Who you are
- Bachelor’s/Academic student, preferably in business, marketing, sales, hospitality, or similar fields
- Fluent in Dutch and English (spoken and written)
- Interest in eCommerce, retail, or wholesale is a plus
- Ability to learn quickly and adapt to new information as the marketplace evolves daily
- Strong organizational and time-management skills
- Empathy and communication skills to handle customer inquiries with patience, warmth, and professionalism
- Confidence and independence in decision-making, with a proactive approach to problem-solving
- Eagerness to work in a fast-paced startup where things move quickly, and collaboration is key
- You thrive in a customer-facing role, always ready to provide a warm, friendly service
- You’re independent and proactive, with the ability to work autonomously and seek help when needed
- You handle feedback and challenges with a positive attitude and see problems as opportunities to grow
- You’re eager to represent Orderchamp in the best light, always keeping our customers happy and informed
What the job involves
- Our mission is to reshape the B2B buying experience, and as an E-commerce customer support Intern, you'll play a key role in making sure our customers get the best possible experience
- You'll be joining a supportive, friendly team in a startup where every role helps shape our customer’s journey
- As part of our Customer Support team, you’ll be the frontline hero, helping customers across three main channels: email (tickets), live chat, and phone
- Answering customer inquiries via email (ticket system), live chat, and phone to provide quick, accurate, and friendly support
- Resolving product and service issues, offering practical solutions to ensure customer satisfaction
- Educating users on Orderchamp’s platform functionality, including order management, invoicing, and platform updates
- Escalating complex issues to other teams (Sales, Product, Finance, Tech Support) when necessary, ensuring collaboration to resolve problems efficiently
- Staying up-to-date on marketplace changes, including new updates, technical issues, and policy changes, to provide customers with the most relevant information
- Navigating a fast-paced environment, handling diverse customer queries with independence and confidence
- First two weeks: You’ll start by handling email tickets, shadowing an experienced team member, and learning the ropes with exercises and platform exploration. You'll receive ongoing support to help you get comfortable with the processes
- After two weeks, you’ll begin handling live chat inquiries
- After one month, you’ll be fully integrated into the team, handling phone inquiries and managing customer requests across all channels
- You'll receive continuous feedback and support to help you grow your skill set and excel in the role
- You’ll be part of a small but mighty Customer Support team consisting of three members, with close collaboration with our Tech Support team. Valentine, our Head of Customer Support, will guide you throughout your internship, offering mentorship and insights into the broader customer experience
- Although some of the team works remotely, we keep in touch through daily huddles to discuss updates, bugs, and ongoing projects. Every Friday, we also host a virtual happy hour to relax and celebrate the week's success!
- Start date: ASAP
- Internship duration: 5-6 months (40 hours/week or 32 hours/week)
- Candidates should be available for the full duration, as we invest heavily in training for this role
Our take
Orderchamp provides an online marketplace for purchasing wholesale products from brands and retailers, with a focus on recommending personalised home and lifestyle products based on user data. The company lists over 6,000 premium brands on its marketplace which can be purchased wholesale through flexible 60-day payment plans, with free shipping on orders above €250 and with low minimum order quantities.
Wholesale marketplaces for brands and retailers are nothing new, but Orderchamp has taken a unique stance in the market by minimising its minimum order sizes and providing flexible payment options in order to be affordable to any business, regardless of size. Furthermore, the use of data-driven algorithms provides an additional strength over competitors by recommending users products that will sell well based on their store. Orderchamp now boasts a network of over 100,000 independent retailers, which is testament to its impact.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-30% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2021
$22.6m
SERIES A
May 2021
$18.3m
SERIES A
Total funding: $44.2m
Company benefits
- Excellent work equipment (MacBook, large screen, etc.)
- A real ambitious, fun and inspiring work surrounding
- Room for ownership and initiative within a fast-growing start-up organisation
Company values
- Think big - We see each day as a new chance to grow and succeed. We are proud that we, together with you, are able to shape the future with passion and devotion
- Grow together - We believe that collaboration makes us stronger. We are thankful for the trust and creative energy that we receive from our community
- Do the right thing - We do not claim to be perfect, but we are determined to act with integrity and transparency. We cherish diversity and inclusivity
- Push boundaries - As problem solvers, we are constantly pushing our boundaries to develop the most innovative solutions for our community
Company HQ
Leidseplein, Amsterdam, Netherlands
Articles
Leadership
Joost Brugmans
(CEO)Experience as Head of Business Development for SEOshop from 2013 to 2015. Manager and Director of Partnerships for Lightspeed HQ from 2015 to 2019. Co-founded Orderchamp as CEO in 2019.
Max Verduyn
(COO)Experience as COO for Syndy from 2015 to 2016 and for MultiSafepay from 2016 to 2018. Co-founded Orderchamp as COO in 2018.
Menno Wolvers
(Head of Development)Experience as Senior Software Developer for Lightspeed HQ from 2013 to 2018. Co-founded Orderchamp as Head of Development in 2018.
Dennis Cuijpers
(Investor)Experience as CTO and Director of eCommerce Development and Architecture for SEOshop and Lightspeed POS from 2007 to 2018. Co-founded Orderchamp as Investor in 2018.
Ruud Stelder
(Investor)Experience as CEO for SEOshop and Lightspeed POS from 2008 to 2018. Co-founded Orderchamp as Investor in 2018.
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