Staff Systems Engineer, ServiceNow

OS Engineering

$142.7-249.8k

Salary applicable to Washington (outside of the Seattle metro/Kirkland areas) applicants only. Plus equity (when applicable) & Variable/incentive compensation

AWS

Kubernetes

Python

Bash

Linux

Ansible

Azure

Puppet

Git

ServiceNow

Senior and Expert level

Remote from Canada, US

More information about location

Cloud-based digital workflows for enterprises

Job no longer available

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Job no longer available

$142.7-249.8k

Salary applicable to Washington (outside of the Seattle metro/Kirkland areas) applicants only. Plus equity (when applicable) & Variable/incentive compensation

AWS

Kubernetes

Python

Bash

Linux

Ansible

Azure

Puppet

Git

ServiceNow

Senior and Expert level

Remote from Canada, US

More information about location

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Job

Company

Role

Who you are

In-depth expertise in Python, Puppet/Ansible, and Red Hat Linux (RHEL)
Proficiency in virtualization and containerization technologies, such as VMware, AWS, Azure, and Kubernetes
Demonstrated skills in configuration management and automation, particularly in Puppet/Ansible and Python
Comprehensive understanding of Linux operating systems and associated toolsets
Familiarity with networking protocols including DNS, LDAP, NTP, and SMTP
Experience in using Source Control Management tools like Git, Gerrit, or GitLab
Exceptional analytical and problem-solving skills, complemented by a strong ability for autonomous work
Bachelor’s degree in computer science or a related field
6+ years of experience in Linux System Administration, including both software and hardware aspects
A minimum of 2 years of hands-on experience with automation tools like Puppet or Ansible
Strong scripting skills, specifically in Bash and Python
Knowledge of Agile Project Management frameworks
Experience working in a 24x7 operational setting with on-call support rotation

What the job involves

At ServiceNow, we are at the forefront of driving enterprise transformation through our cloud-based SaaS platform
We're currently in search of a Staff Systems Engineer with a specialization in Automation and Linux Engineering to join our OS Engineering team
Lead the design, development, and management of scalable server infrastructure tools, with a focus on OS build and deployment automation and high system availability
Develop, support and fine-tune Red Hat Linux systems, addressing aspects like security (SELinux), performance optimization, and patch management through automation tools such as Puppet and Ansible
Develop and sustain a software-defined, declarative infrastructure environment using Python, Puppet/Ansible, and Red Hat Linux (RHEL)
Engineer and implement automation solutions targeting Linux-based systems, primarily through Puppet and Ansible
Spearhead automation-centric, large-scale infrastructure projects from ideation to deployment
Utilize ServiceNow platform capabilities for advanced orchestration workflows
Engage with cross-functional teams including project management, network engineering, security, and database administration to deliver holistic solutions
Demonstrate an aptitude for independent problem-solving. While you'll have a collaborative team and resources at your disposal, your role will require proactive research and innovative troubleshooting

Application process

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (2)

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

Commuter benefits
Annual learning stipends
Work from home opportunities
Generous family leave
Matched donations
Flexible PTO
401(k) matching
Paid volunteer time

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Founder & Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

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