Head of Customer Success, Humaans
Employee management software (HRIS)
Job no longer available
Employee management software (HRIS)
21-100 employees
Job no longer available
21-100 employees
Company mission
To automate the full employment lifecycle and turn complex manual processes, such as onboarding, offboarding, promotions, compensation management, and more, into simple workflows.
Role
Who you are
- Track record in building and leading high-performing teams across Customer Success, Customer Support, and Account Management in SaaS with focus around large SMBs and Mid-Market
- Experience in managing accounts ranging from $20k to $100k+ in ACVs
- Strong executive presence and natural propensity to build relationships with C-Suite/Leadership teams at both startups and larger organisations
- Commercial mindset, comfortable with a competitive landscape and focus on driving long-term customer value
- Ability to define metrics and utilise data to improve customer experience
- Ability to attract, retain and grow exceptional talent and able to grow the team in an efficient way and not only by headcount expansion
- Ability to work cross-functionally and harmoniously with Sales and Product/Engineering teams to help drive our strategy and inform business decisions
- Comfortable in a fast paced environment with changing priorities and has experienced early stage company growth (ideally Series B to D)
- Travel to meet customers across Europe from time to time will be required
What the job involves
- Building, leading and executing on a world class Customer Success strategy to drive value for our customers across all touch points with Humaans
- Attracting, retaining and growing exceptional talent across CS, Support and other customer facing areas
- Being a product champion and advocate for Humaans with the world outside
- Supporting executive leaders and operators in achieving key business outcomes
- Constantly building meaningful relationships at executive level
- Contributing to strategy definition for customers from onboarding to growth and renewal
- Establishing Humaans as trusted partner for our customers and turning them into advocates
- Improving customer retention metrics (adoption, retention, engagement)
Salary benchmarks
Our take
Human resources work is demanding and difficult. Not least because few tools exist to cover large swathes of the job, plus what is out there tends to be clunky and difficult to integrate with other company systems. Humaans exists to rectify this with a platform that allows companies to build a customised HR tech stack, uniting all of a company's people systems in a single, easy-to-use package.
As HR became more complex due to the move to hybrid and remote ways of work, HR tech grew into a major focus of investment. Humaans is one among a number of startups in this space which includes the likes of Darwinbox, BambooHR and Personio. But Humaans stands out with the flexibility of its approach, allowing its customers to develop their own HR workflows without constraining them with a one size fits all product.
Humaans has raised significant capital over the years which has enabled it to develop the product and onboard new talent, as well as continue its expansion within the EU. With a solid product and a growing customer base which includes the likes of Pleo, Fidel API and Birdie, Humaans is well poised for future success.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2022
$15m
SERIES A
Jul 2021
$0.2m
SEED
Total funding: $20.2m
Company benefits
- 📈 Equity. Meaningful equity so that you own part of the company
- 💆♀️ Flexible working schedule. We're outcome-oriented
- 🏝️ Time off. 25 days of paid time off per year plus public holidays
- 🆘 Health. Private health and dental insurance
- 💻 Technology. A brand new MacBook (or whatever equipment you need)
- 🌵 Set up. £500 working from home budget
- 🎒 Learning and development. Budget for books and other resources you need
Leadership
Giovanni Luperti
(Co-Founder & CEO)Previously Director of Product Design at Qubit. Also a mentor to startups via Techstars, Seedcamp and Level39.
Karolis Narkevicius
(Co-Founder & CTO)Previously Director of Product Engineering at Qubit.
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