Customer Success Manager, Wagmo
National Accounts
$125-135k
+ Equity
Pet insurance and wellness plans
Open for applications
Pet insurance and wellness plans
21-100 employees
Open for applications
$125-135k
+ Equity
21-100 employees
Company mission
To bring pet parents the confidence they need to give pets the care they deserve.
Role
Who you are
- We’re looking for motivated, solutions-focused, passionate, and results-oriented sales professionals to help us impact and grow our strong sales team, achieve our goals, and champion Wagmo in the overall pet wellness and insurance ecosystem
- If you possess the expertise of selling to brokers and in-house HR/Benefits team - along with the drive to uncover new sales prospects, love dogs (or cats!), and are looking for an exciting growth opportunity, we want to talk with you!
- Proven experience in business development, partnerships, or a related field, preferably within the PEO or similar industries
- Strong interpersonal skills with a knack for persuasive communication and stakeholder management
- Excellent organizational abilities, including overseeing multiple projects simultaneously without compromising on detail or deadlines
- Demonstrated capability in managing complex, large-scale, and high-value relationships
- Strategic thinker with a proven track record of driving growth through partnerships
- Excellent written communication skills
- You love solving problems and have a hunger to get to the bottom of things. You know how to objection handle and navigate your way through a complex org chart
- Demonstrated ability to liaise between high-growth startup initiatives and large established corporations
What the job involves
- Wagmo is on the lookout for a skilled business development and partnerships professional to support our national accounts within our growing employer division
- You will play a crucial role in managing and expanding Wagmo’s key growth partnerships
- Your experience will be instrumental in nurturing these relationships, engaging and educating stakeholders on the advantages of Wagmo's offerings, and ensuring the seamless integration of our services, solidifying Wagmo’s position as the go-to pet wellness provider for employers
- Serve as the primary account manager for key strategic partnerships
- Act as the key liaison between Wagmo and partner organizations, ensuring effective communication and fostering collaborative problem-solving
- Function as a trusted advisor, educating partners and their key stakeholders about pet benefits and demonstrating the value of our innovative approach
- Build and maintain strong relationships with external executive stakeholders
- Thoroughly understand the needs of partners and tailor our offerings to meet those needs
- Create and implement account plans for strategic partners that align with company objectives
- Lead the execution and continuous management of partnership agreements, promoting mutual growth and satisfaction
- Identify and leverage opportunities within the partnership to maximize value and increase visibility for Wagmo’s services
- Continuously monitor and report on partnership performance, modifying strategies as needed to meet targets. You should expect to be creating your own templates and account management strategies. This will include everything from creating your own decks and reporting templates, to establishing a playbook and cadence for partner engagements
- Iterate on partner trainings using a consultative, solutions-focused approach
- Collaborate with internal teams, such as Customer Success, Marketing, Product and Customer Operations, to ensure Wagmo’s brand and product offerings are communicated and delivered in a successful manner post-sale
Our take
Wagmo is a pet wellness company with a tech-first approach, designed to cater to the needs of new pet parents with a range of wellness and insurance plans.
The company provides two primary pet health plans: Wagmo Insurance for emergency care and Wagmo Wellness for routine pet maintenance. Backed by the National Speciality Insurance Company, Wagmo connects pet parents with budgeting tools, reliable veterinary care providers, and trustworthy advice, ensuring pets receive the care they deserve. These are provided to individuals on subscription or as a employee benefit through the workplace.
The Wagmo-Rover partnership marks a significant stride in Wagmo's mission to improve pets' and owners' lives. By teaming up with the largest online pet care marketplace, Wagmo expands its influence, granting discounted access to top-tier pet care for partner organization employees. This collaboration underscores Wagmo's commitment to responsible pet care and signals a bright future, as the company continues to innovate and collaborate to meet global pet owners' evolving needs.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2023
$8.9m
EARLY VC
Jul 2021
$12.5m
SERIES A
Total funding: $24.4m
Company benefits
- Equity in the company
- Company paid medical premiums for employee-only plan (3 out of 4 medical plans)
- Dental, vision, voluntary life, short term disability and long-term disability
- Commuter assistance
- Company paid Wagmo pet wellness and insurance plans through monthly reimbursement
- Unlimited paid time off
- 12 weeks parental time off
- 401k
- Company wide open feedback model
Company HQ
Greenwich Village, New York, NY
Articles
Leadership
Christie Horvath
(Co-Founder & CEO)Graduated from Harvard Business School with a Master of Business Administration. Served as the Vice President of BlackRock for 6 years before founding Wagmo.
Alison Foxworth
(Co-Founder)Graduated from The Wharton School with a Master of Business Administration. Previously worked in Advisory Services and Financial Insurance at BlackRock. Also served as the Director at Garrison Investments Group.
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