Technical Project Manager, Feedzai

• MSc or BSc degree in Computer Science, Engineering, Technology or a similar degree
• One or more of the following certifications: PMP, CSM, PSM, CSPO, KMP
• Willingness to travel 20% of the project time
• Experience with the full Software Development Life Cycle (SDLC), managing fast-paced projects in both Agile (Scrum) and waterfall environments
• Skills in leadership, adaptability, problem solving, and critical thinking
• Be solution oriented, and when issues arise, be able to roll up sleeves and tackle them with a ‘get it done’ attitude
• Ability to cultivate relationships with clients, while managing expectations and being able to push-back when necessary, to ensure the success of the project
• Experience of managing projects for external clients
• Experience leading large discovery workshops and project kick-offs
• Experience with JIRA

Desirable

• The Customer Success Professional Services Team is responsible for leading the activation and post-activation for all Feedzai clients
• We work cross-functionally across Feedzai and with our clients to collaborate and create seamless transitions throughout our client lifecycle
• We take accountability, ownership and are tenacious as we execute strategies to help our clients achieve success
• He challenges we tackle are complex, but we don't stop pushing forward until we overcome them
• As a result, we're empowered to spark change every day, influencing the trajectory of our company and ourselves
• We are looking for a Project Manager who has strong engagement skills, communicates clearly and demonstrates strong passion for successful business value and project delivery
• You will combine tactical execution skills with strategic expertise to lead cross-functional teams through the entire project lifecycle
• Being the client's primary point of contact, you should be able to handle multiple priorities and hold accountability for project execution
• We expect you to continuously evolve your professional skills through trainings, self-development and, most importantly, by successfully delivering complex projects
• Lead one or more projects by coordinating between external client(s) and internal cross-functional teams consisting of technical roles in a multicultural environment
• Have a ‘leadership mindset’ - Lead a project from start to finish, working with teammates from strategy, business analysis, engineering and quality assurance. Shepherd the team through challenges and ambiguity
• Lead every aspect of the project including but not limited to budget, timeline/scope, resource capacity / allocation, change management
• Prepare and conduct project meetings with the clients, including Show and Tells, Product Demos, Scoping Workshops and Steering Meetings
• Senior Stakeholder communication - present weekly meetings to clients and also Steering Committee meetings to Senior client stakeholder to communicate progress and risks at a Project & Program level and drive decisions
• Be ‘value driven’ - Ensure project roadmap supports the Customer Success team and business objectives to lead to ‘value’ beyond Delivery
• Risk management - Effectively assess project risks, both technical and non-technical in nature, and deploy mitigation plans, internally and with clients
• Lead internal ceremonies - Dailies, Refinements and drive decisions and conclusions with cross-functional teams and leaders
• Consultative Mindset - Learn over time the client’s considerations and advise them on the right solutions while managing expectations
• Product - Our Product is key to the success of our clients. Learn the Product effectively and engage constructively and regularly with the Product team
• The Customer Success Team is responsible for delivering our product to our clients
• This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points
• We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle
• We grow at a fast clip and believe no challenge is too big or too small
• Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential
• Your First 30-Days at Feedzai:
• You will be immersed in our brand with training, connections, and one-on-one time with your manager
• Ou may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey
• In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team
• Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!