Inbound Engagement Specialist, Eleanor Health
Bilingual
$20-22 an hour
Addiction and mental heath services provider
Job no longer available
Addiction and mental heath services provider
101-200 employees
Job no longer available
$20-22 an hour
101-200 employees
Company mission
To help people with addiction live an amazing Iife by transforming the quality, deliver, and accessibility of addiction treatment.
Role
Who you are
- Bilingual English/Spanish
- 3-4 years of customer facing experience, preferably in a healthcare setting, particularly behavioral health or substance use treatment
- Experience working from home in a contact center environment, fielding a high number of calls each day
- Experience and comfortable using technology such as computer telephony & EMR software to document patient interactions & schedule patients for appointments
- Strong interpersonal communication skills, written communication skills, and active listening abilities
- Highly empathetic, non-judgmental, open-minded and resilient
- Able to build trust quickly and can translate complex concepts such as insurance and care into easily understood conversations that put potential patients at ease
- Strong interpersonal and written communication skills, active listening abilities, and motivational interviewing skills
- Highly motivated and self-directed with the ability to multitask between phone calls, documentation, and collaboration with other team members
- Enjoy working in a fast-paced, collaborative environment
- Availability to work any shift between Monday-Friday from 8am-8pm EDT
What the job involves
- In this role, you are responsible for engaging with individuals who may be struggling with substance use disorders and helping them understand the whole-person care and individualized support that Eleanor Health provides
- Through these interactions, you will lay the foundation of trust and understanding which lets them know that Eleanor Health is there for them when they need us
- Understand Eleanor Health’s care mode and be able to communicate its value in a clear, compassionate and non-judgmental way
- Understand how insurance works, including the plans our patients have, and be able to effectively verify insurance eligibility and communicate patient cost sharing responsibility
- Field inbound communications through various intake channels inquiring about the nature of Eleanor Health’s services, qualify patients for Eleanor Health’s care, and schedule them with the appropriate appointments in EMRs
- Facilitate successful telehealth by performing virtual intakes, communicating with members to remind them about upcoming telehealth sessions and coaching them on accessing their sessions
- Collaborate online with other care team members to facilitate the enrollment of new members to Eleanor Health, including making appointments, verifying insurances, and collecting co-payments
- Outreach to individuals identified as having Substance Use Disorders to establish a relationship and let them know about Eleanor Health’s services
Our take
Eleanor Health is the first outpatient addiction and mental health provider offering comprehensive, “whole person” care solutions in communities that need it most. It works to transform the quality, delivery and accessibility of care for people affected by addiction.
Shockingly, only 1 in 10 people with substance use disorder and less than half with a mental health condition receive treatment. As a result Eleanor's services have accrued over 60,000 users who are seeing positive changes compared to the status quo. Eleanor reported 83% of members reported improvement in substance use and 77% reported reduced symptoms of depression.
The company closed two impressive funding rounds in 2024. With the new capital, its gearing up to further scale its whole-person care model. It's also planning to enter into more partnerships, allowing it to serve more communities and have an even greater impact for years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$30m
SERIES D
Apr 2022
$50m
SERIES C
Total funding: $112m
Company HQ
South Side, Waltham, MA
Leadership
Nzinga Harrison
(Founder & CMO)Currently acts as a Clinical Advisor for Health in Her HUE. Previously served as Chief Medical Officer for Anka Behavioral Health. Experience as a Consultant for The Carter Center Liberia Mental Health Project, Director of Addictive Disease Service for DeKalb Community Service Board, and as an Accreditation Surveyor for CARF International.
William McKinney
(CEO)Previously spent 3 years at Sevita as CEO. |they also spent 5 years at Fresenius medical Care North America as a President of Health partners and Integrated Care Group.
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