Collections Specialist, Cargomatic
$50-70k
Office located in Long Beach, CA
Marketplace platform for local freight
Open for applications
Marketplace platform for local freight
201-500 employees
Open for applications
$50-70k
Office located in Long Beach, CA
201-500 employees
Company mission
To provide the increasingly on-demand world with on-demand freight capacity.
Role
Who you are
- Freight/Transportation industry preferred
- Provide exceptional customer service and professionalism
- Strong attention to detail and organizational skills
- Excel experience – vlookup and pivot tables
- Ability to multi task and stay calm under pressure in a fast pace environment
What the job involves
- As a Sr. Collections Specialist you will support Cargomatic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets
- A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment
- Manage a high-volume portfolio of Enterprise Customer’s and work to maximize Cargomatic’s cash flow by solving customer payment issues
- Full cycle of accounts receivable past due balances, including research, analysis and account reconciliations
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables
- Managing internal and external Accounts Receivable inquiries
- Maintain customer relationships by responding timely and accurately to both internal and external questions and requests for information
- Learn the pain points of customers and solve our customer’s problems
- Educate yourself on customers self-service tools and implement best practices to streamline their payments
- Develop and maintain SOP’s on how to best manage each customer with websites, directions, examples
- Escalating when appropriate to direct manager and/or senior leaders
- Keeping detailed notes, task creation and reminders
- Providing detailed updates to internal leadership teams on the customer account status and path to resolving outstanding issues
Our take
Aspiring to become the "Uber for truckers", Cargomatic is a platform that connects shippers with available truckers who can help move their cargo.
Cargomatic allows shippers to list available jobs that local drivers can carry out and calculate the most efficient route before the job is presented to a network of drivers, just like Uber. Drivers are vetted by Cargomatic by reviewing their insurance and commercial licenses to ensure they have the necessary experience and training to transport another company’s goods.
Many other firms have tried and failed to launch similar concepts to Uber. Transport logistics is arguably more complicated due to cargo insurance, the driver, the dispatcher, pickup at the warehouse, drop-off with the warehouse manager, brokers and shippers. However, if Cargomatic is to crack this complicated puzzle, it would surely be a lucrative achievement.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2018
$35m
SERIES B
Mar 2016
$6m
SERIES A
Total funding: $55.8m
Company benefits
- Medical, dental, and vision
- Flexible PTO
- 401K match
- Company Sponsored Life Insurance
Company values
- Sustainability
- Transparency
- Accountability
- Modesty
- Partnership
Company HQ
Downtown Core, Long Beach, CA
Articles
Leadership
Brett Parker
(Co-Founder)Started their career as a General Partner at The Shipping Partner, before founding Cargomatic in January 2013. They are also a Strategic Advisor for Fillogic, a Partner at The Triangle Group, and CCO at EDRAY Collaborative Port Logistics.
Jonathan Kessler
(Board Observer)Having studied at the University of Illinois, they worked as a VP at Smith Barney International and DCTI Inc over 5 years. After almost 6 years as CEO of Hand Eye Technologies, they co-founded Cargomatic in 2013, originally serving as CEO.
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