Senior SRE Manager, SEON

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
• Proven success in leading high-performing SRE or DevOps teams in a large-scale, fast-paced environment
• Extensive experience running high-availability web services at massive scale, with comprehensive knowledge of cloud-native architectures and advanced networking concepts
• Strategic vision to balance immediate operational needs with long-term reliability and scalability objectives
• Outstanding communication and interpersonal skills, wcith the ability to build strong relationships with team members and stakeholders
• Strong technical background with hands-on experience in cloud computing, system architecture, automation, and monitoring
• Excellent problem-solving skills with a focus on root cause analysis and proactive improvements
• Exceptional organizational skills, with the ability to manage multiple priorities and projects simultaneously
• Experience with tools and technologies such as AWS, Kubernetes, Terraform, Prometheus, Grafana, Jenkins, and similar

Desirable

• The Site Reliability Engineering (SRE) team at SEON ensures our products and services' reliability, scalability, and efficiency
• The SRE team provides Incident Response, Reliability Engineering consulting, and limited embedded SRE engagements
• We seek a highly experienced and motivated SRE Manager to lead a team of Site Reliability Engineers
• You will play a crucial role in maintaining the reliability and efficiency of our services, ensuring that our products and services are reliable while coordinating with cross-functional teams across various geographical regions
• You will have a proven track record of leading top-performing teams in complex, fast-paced environments and will excel in organizing and motivating a team amidst rapid growth and change
• Lead and grow a high-performing SRE team responsible for the reliability, performance, and scalability of production systems
• Own the incident management process, postmortems, and root cause analysis to improve system resilience
• Drive implementation of SLAs, SLOs, and error budgets across services to align operational goals with business objectives
• Champion the use of automation to reduce manual work and improve deployment and recovery times
• Collaborate with software engineering and Platform engineering teams to ensure systems are designed for reliability and operational efficiency
• Oversee system monitoring, alerting, and observability efforts using tools like Prometheus, Grafana, Datadog, or similar
• Manage on-call rotations, and ensure proper documentation, runbooks, and playbooks are maintained
• Identify and drive continuous improvement in system architecture, capacity planning, and deployment strategies
• Ensure compliance with security, privacy, and regulatory requirements within the infrastructure
• Provide mentorship, performance reviews, and career development opportunities for SRE team members
• You will communicate effectively with internal and external stakeholders at all levels, providing updates on team performance, project status, and incident resolutions. This is a high-visibility role
• You will advocate for the SRE team within the broader organization, representing their needs and concerns