Customer Marketing Manager, Assembled
$160-210k
+ Equity in the form of stock options
5 days a week in office
Customer support workforce management platform
Job no longer available
Customer support workforce management platform
101-200 employees
Job no longer available
$160-210k
+ Equity in the form of stock options
5 days a week in office
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- We want someone who moves fast, builds AI workflows for daily use, and would rather have real ownership than a clean job description
- If you obsess about customers and want to build marketing that truly puts them at the center, let’s talk
- 4-7 years in customer marketing, product marketing, or both, at a high-growth company; demonstrated ability to build programs from scratch is key
- Creative storytelling chops and innate campaign thinking. You can turn a 45-minute customer conversation into myriad creative assets, and a distribution plan that actually delivers
- Program-building chops. You run customer marketing with trackers, calendars, and follow-through, and you know who said yes to what and whether legal cleared it
- A knack for getting customers to say yes. You can ask a VP of Support for an hour of their time and their comms team's approval, and come back with both. You hold your own in a room with senior CX leaders at global enterprises
- Demonstrated ability to build workflows (not just chats) with AI. You use AI daily to synthesize research, create content, and build systems. You know how to edit and ship content that no one would know you used AI to create
- Real curiosity about our customers. Why they bought, why they stayed, and what would make them tell someone else
- You do well without a playbook. Priorities shift, launches move, and you keep the program running, always finding a better way to get things done
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
What the job involves
- We’re hiring a Senior Customer Marketing Manager to build the program that turns customer relationships into stories, references, campaigns, and community
- You'll own the voice of the customer across Assembled: what they say, why they say it, and how it shows up everywhere from a launch announcement to a sales call to the homepage
- On our scrappy, creative marketing team, you’ll build customer marketing from the ground up into a strategic program that lifts brand recognition and delivers measurable influence on revenue
- You’ll work directly with Sales, CS, Product, and our founders, with room to stretch into product launches, partner co-marketing, and creator and influencer work
- Our growth from here runs on relationships and proof. Customers who vouch for us, stories that land, and campaigns that put those customers at the center
- Own the voice of the customer. Build the system that captures and synthesizes what customers say across interviews, reviews, win/loss, and support themes, so every team works from one source of truth
- Run the customer story engine. Case studies, video, quotes, event speaking opportunities, and proof points on a real production calendar, not scrambled together
- Design campaigns with customers at the center: lifecycle programs, events, awards, whatever gets our customers talking about their own work
- Own advocacy and references end-to-end, so Sales never needs to go hunting for a reference
- Partner on product launches, bringing customer proof into the narrative early and turning design partners into launch-day evidence
- Extend into partner and creator marketing, co-marketing with partners and building relationships with the voices our audience already trusts
- Report on the program clearly. Pipeline influenced, and the key metrics that ladder up to it: stories in active use, references sourced, advocacy participation, and beyond
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls.
Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative. This will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 13 more jobs at Assembled