Operations Associate, Findigs

• Bachelor’s degree in Business, Operations, or a quantitative field like Economics, Statistics, or Mathematics
• 1-3 years of experience in operations, management consulting, finance, or a related analytical field
• Demonstrated experience owning and improving processes end-to-end, from diagnosing issues to rolling out and monitoring changes
• Strong organizational skills, attention to detail and ability to balance multiple priorities
• Excellent communication and interpersonal skills
• Intermediate to advanced Excel/Google Sheets experience
• Experience with analytics or project management tools, such as Jira, Notion, Sigma, Tableau, etc

Desirable

• We’re seeking a dynamic Operations Associate to partner with our Product, BizOps, and Support leaders to keep our day-to-day operations running smoothly and enable Findigs to scale sustainably.​ As a member of the broader BizOps team, you’ll also play a key supporting role in Findigs’ financial operations and strategy, modeling the financial implications of various initiatives
• Reporting to the Senior Manager of Global Operations and Support, this role is heavily execution-oriented, with exposure to strategic thinking—leveraging data, processes, and tools to ensure our operations are efficient, reliable, and scalable
• You’ll be deeply involved in the systems, routines, and metrics that power our product and support operations, and as you grow within the role, you’ll be empowered to take on additional responsibilities including oversight of our international teams, increased influence in forecasting, and opportunities to meaningfully impact our team’s roadmap
• We'd love to hear from you if you’re passionate about driving operational excellence and want to make a tangible impact at a rapidly growing startup
• This role will include occasional travel to India and The Philippines
• Collaborate with the BizOps team to manage day-to-day operations across multiple product teams
• Maintain and continuously improve standard operating procedures, workflows, and documentation to ensure consistency, quality, and scalability
• Monitor operational performance metrics and dashboards to identify trends, bottlenecks, and errors, then partner with team leads to design and implement concrete improvements
• Maintain staffing and operating forecasts for offshore teams, including headcount planning, capacity modeling, and performance reporting to internal stakeholders
• Collaborate with Product leadership and the Executive team on ways to improve product operations