Customer Solution Architect, Tyk
+ Employee share scheme
More information about location
Open-source API gateway & management platform
Open for applications
Open-source API gateway & management platform
101-200 employees
Open for applications
+ Employee share scheme
More information about location
101-200 employees
Company mission
To connect every system in the world.
Role
Who you are
- Strong hands-on experience with APIs, distributed systems, and cloud-native architectures
- Experience working directly with technical stakeholders, including engineers and architects
- Ability to explain complex technical concepts clearly and pragmatically
- Confident leading technical discussions, onboarding engagements, and architecture reviews
- Strong troubleshooting and problem-solving skills in production environments
- High ownership mindset with strong judgement and initiative
- Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy
What the job involves
- At Tyk, customer success is a first-order priority
- As a Customer Solution Architect, you’ll act as the technical owner of customer success post-sale, helping customers onboard successfully, deploy Tyk effectively, and realise long-term value from the platform
- As a Customer Solution Architect (CSA) at Tyk, you are the technical owner of customer success post-sale
- You work closely with Account Managers to ensure customers onboard effectively, deploy Tyk successfully, and realise tangible value from the platform
- This is a hands-on, customer-facing role
- You go deep technically, build trusted relationships with customer engineering teams, and proactively identify ways to improve adoption, architecture, and long-term outcomes
- Customer success is a first-order priority at Tyk
- We operate with clear ownership and strong handoffs, while valuing judgement and initiative over rigid role boundaries
- You’re expected to step in when it materially improves customer outcomes or unblocks progress - and to do so in a way that reinforces long-term ownership and scalability
- Own the technical onboarding journey from post-sale through to production readiness
- Act as a trusted technical advisor to customer engineering teams
- Guide customers on architecture, best practices, and long-term platform adoption
- Troubleshoot technical and production challenges alongside customers
- Deliver workshops, enablement sessions, and technical guidance
- Identify adoption risks and proactively drive successful outcomes
- Partner closely with Account Managers to support strategic accounts and expansion opportunities
- Collaborate across Presales, Support, Product, and Engineering to improve the customer experience
Our take
Tyk offers an API management platform that enables companies to securely share data with third parties, facilitating the sale of services through non-direct channels. This solution helps businesses harness the power of their APIs on a large scale while ensuring data security and accessibility.
The platform acts as both a management and security layer between APIs, simplifying the process for organisations to manage access. By providing a robust security framework, Tyk ensures that only authorised users can interact with an organisation's APIs, thereby protecting sensitive data.
With millions of transactions processed daily for thousands of organisations, including notable clients like AXA, Cisco, Trip Advisor, Starbucks, Domino's, Sephora, and the UK Ministry of Justice, Tyk has established itself as a trusted leader in API management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2021
$35m
SERIES B
Apr 2019
$5.4m
SERIES A
Total funding: $40.4m
Company benefits
- Unlimited paid holidays
- Fully remote
- Flexible hours
- Generous parental leave
- Employee share scheme
- Volunteering days
- Sabbatical
- Employee wellbeing
Company HQ
Shoreditch, London
Leadership
Martin Buhr
(Founder & CEO)Previously the Head of Technology and Product Development at Lucky Voice for 3 years and a Technical Architect at LBi for 1 year.
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