Solutions Architect, Bazaarvoice

• Has five plus years in a Client facing role at a software/SaaS company. Previous software presales, consulting (preferred)
• Has experience selling enterprise software
• Communicates effectively with exemplary written, verbal and presentation skills
• Quickly solves complex problems in creative and repeatable ways
• Is able to work autonomously, but remains accountable to themselves, their team, and the greater organization at which they work
• Has familiarity with Enterprise tech stacks and has previous experience with APIs, complex databases, SDKs, and other industry specific technologies
• Drives accountability with others
• Thrives in a world where change occurs quickly and sometimes with little warning
• Is proficient with CRM systems (Salesforce, JIRA, Tableau)

Desirable

• As a Solutions Architect, you are part of the Global Services organization, working with our Sales teams to scope services and support engagements for new and existing customers
• You assess how each project should be delivered and align the customer with the appropriate services
• Proactively engage with Sales and Client Success while being an advocate for our Clients and delivery teams
• Work directly with Account Directors and Account Executives to ensure that the correct services and support packages are presented to meet our Clients’ needs
• Enable your assigned Sales team by coaching them on new service and support packages
• Cultivate and maintain a deep understanding of Bazaarvoice SaaS offering implementations through continuous research and collaboration with delivery teams
• Determine scope of work based on solution requirements with both Client business and technical stakeholders
• Create tailored Statements of Work (SOW) detailing services activities, resourcing requirements, deliverables, timing, and budgeted hours
• Determine services pricing based on level of effort
• Confidently sell services and support packages to Clients
• Collaborate with Services leadership by accurately forecasting and projecting expected services bookings at a regular cadence
• Manage and properly set expectations with both internal and Client stakeholders