Manager of Solution Development, Workiva

• 5+ years of experience in a client-facing role within software implementation, service delivery, management consulting, or similar fields
• 2+ years of leadership experience managing small to mid-sized teams in a software organization
• Demonstrated experience in growing and developing team members, including guiding career development and navigating organizational challenges
• Proven ability to prioritize team activities in alignment with business strategy in fast-changing business environments
• Familiarity with complex software platforms, SaaS, cloud technologies, and business problem-solving through software solutions
• Experience managing teams focused on software solution development or initial deployments of new solutions in emerging markets
• Undergraduate degree or equivalent career experience
• Up to 25% travel for customer and internal meetings
• Reliable internet access for periods of remote work

Desirable

• The Manager of Solution Development is a key member of Workiva's Growth Solution team. The Growth Solutions team helps create innovative solutions on the Workiva platform that drive commercial growth and customer satisfaction
• This team focuses on exploring new markets, designing and refining solutions, and establishing best practices for incubated solutions at Workiva
• As the Manager of Solution Development, you’ll lead a team of Solution Development Consultants and provide guidance based on organizational goals and initiatives
• Your role will balance leadership responsibilities with influencing the incubation and development of new customer solutions - taking into account customer and market demands
• In addition to leading the team, the Manager of Solution Development is considered an experienced technologist
• You’ll collaborate with leaders in the growth department and other peers across the organization to achieve shared solution development and adoption goals - ultimately driving growth
• Align team strategy to overall Growth team goals and drives their performance
• Ensure clear prioritization of focus areas and activities that are aligned to our (cross-functional) stakeholders' objectives
• Manages team performance and drive accountability - ensure high performance and timely delivery of quality outputs by the team
• Engages in strategic Pre-sales engagements with customers - gathering data driven insights on customer needs
• Engage directly with strategic external partners in early and incubating solutions to learn and support them
• Define effective partner enablement strategies and ensure adoption of our recommended delivery framework and ensure the success of customers
• Works directly with Workiva services, customer success and partner experience peers and management - align on communication/enablement strategy and execution for the new solution(s) and ensure the services team is fully supported to successfully deliver the solution as designed and that their feedback and learnings are taken into account by Growth Solutions cross-functionally
• Works directly with our Product teams to prioritize critical product functionality - providing client insights and data to provide data-driven support for prioritization of Product roadmap activities
• Maintains knowledge of Workiva's latest technology as well as processes related to the solution in incubation
• Coach and develops team to ensure a growth mindset problem solving, taking calculated risks, willingness to overcome challenges and maintaining a supportive team culture