Senior Solutions Consultant, Zendesk
Enterprise - West
Customer support across phone, chat, email and social media
Job no longer available
Customer support across phone, chat, email and social media
1001+ employees
Job no longer available
1001+ employees
Company mission
To help businesses deliver exceptional customer service
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Company mission
To help businesses deliver exceptional customer service
32% employee growth in 12 months
Our take
Zendesk builds support, sales and customer engagement software. The company was founded in 2006 when its founders set out to create a user friendly, centralised and intuitive system for delivering customer service. The business has since grown considerably, and today Zendesk has over 3000 employees working across 20 global offices, supporting businesses including Uber, Tesco and the NHS.
The company offers a range of products, from customer support to an end-to-end sales suite, with a strong emphasis on customisability and plug-and-play solutions that offer an alternative to traditional CRMs, which can require weeks or even months to set up.
Whilst the global CRM market is crowded and dominated by heavyweights like Salesforce.com and Hubspot, Zendesk has proven that their chat-based approach is both popular and scalable. However, given rising pressure from investors over rejected takeover proposals, the company is looking to maintain its independence through making its own acquisitions, as well as seeking growth in the APAC region.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Work from home opportunities
- Nurture your skills or take on a new challenge—we’re happy to reimburse full-time employees who attend professional conferences or take courses to develop skills within their careers. You learn. We pay. Nice
- Work should have perks. That’s why we offer plenty of PTO for full-time employees. And with generous retirement and stock options, at least 16 weeks of maternity/paternity leave, disability, and life insurance, we’ve got you covered for whatever else life throws your way
- We know that great work comes from our people, not a place. That’s why we’ve adapted new ways to work together—even when we’re apart. And with our home-office stipend, we cover the costs to bring the office equipment to you
Funding (last 2 of 4 rounds)
Sep 2012
$60m
SERIES D
Dec 2010
$19m
SERIES C
Total funding: $85.5m
This company has top investors
Leadership
Mikkel Svane
(CEO)Co-founded Zendesk in 2006 after working for companies to implement traditional systems for customer service.