Delivery Live Operations Agent, Relay

Freelance

£28-31.5k

£13.50 hourly

Entry, Junior and Mid level

London

Remote from UK

Enabling retailers to supercharge their e-commerce growth

Job no longer available

Enabling retailers to supercharge their e-commerce growth

101-200 employees

RetailB2BDeliveryeCommerce

Job no longer available

£28-31.5k

£13.50 hourly

Entry, Junior and Mid level

London

Remote from UK

101-200 employees

RetailB2BDeliveryeCommerce

Company mission

Realising the most efficient delivery network to create the most compelling experience for clients, consumers and relayers.

Job

Company

Role

Who you are

Ideally 1 - 3 years experience in LiveOps or Customer Service frontline
Previous LiveOps support experience in a fast paced environment
Excellent telephone manner and strong communication skills
IT literate with the ability to confidently use a computer and move quickly between applications
Ability to work under pressure to satisfy demand
Ability to prioritise workload
Active team player
Passion and experience of delivering excellent support service

Desirable

Great bonus if you speak Portuguese, Arabic or Bengali

What the job involves

Freelance with opportunity to convert to permanent
To answer inbound calls from couriers quickly and efficiently
To deliver high quality instruction over the telephone to couriers on the road
Monitor progress of live routes
Take intervention actions for routes in distress
Organise rescue routes for unsuccessful deliveries
Contacting couriers to fill shifts to undertake the delivery in the desired timescale with the minimal cost to the business
Communicate information relevant to the customer service and management team
To meet individual daily key performance indicators (KPIs) and targets
Updating relevant documentation to ensure the business has visibility on key metrics and information

Salary benchmarks

Our take

In recent years, e-commerce has grown considerably. Despite this, the retail sector is still in the early innings of digital disruption in the US and the UK (especially when compared to more digitally mature markets such as China).

Relay enables e-commerce through re-wiring the critical delivery infrastructure to address the growth of e-commerce in the UK. Not only do they enable orders of magnitude better delivery in speed and cost for retailers and consumers, but they are also doubling down on making sure their ecosystem of delivery drivers and the planet benefit.

Relay are early stage, and backed by founders who both have considerable experience at delivery service company, Stuart. With this expertise and solving a problem within a growing market, the company are well set make a difference to how retailers provide online delivery.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Feb 2025

$35m

SERIES A

Nov 2023

$10m

SEED

Total funding: $45m

Company benefits

Hybrid remote work (3 days/week in the office)
Cool co-working office in the heart of Shoreditch
Competitive equity and compensation package, and culture of recognition
25 Days Holiday (plus bank holidays)
Monthly social events - from Crystal Maze escape rooms to pottery painting and life-size Monopoly! We also have an annual off-site where we all get together in person to celebrate our wins and plan for more success in a relaxed environment.
Unlimited free snacks and drinks in the office (all the Dash water you can drink, a whole cupboard full of nibbles, plus we have wonderful coffee machines!)
Contributory pension
Perks At Work discount scheme - online shopping discounts, cheap cinema tickets, money off holidays and so much more!
Free membership of the gym in our co-working space

Company HQ

Old Street, London, UK

Leadership

Nicole Mazza

(CCO)

Previously worked at Stuart, becoming Commercial Director in 2018. They are also on the Board of Advisors at HYPER CRUNCH and is a Member of Pavilion.

Jonathan Jenssen

(CEO)

Worked at Stuart for over five years, first as Head of Operations and later becoming General Manager.

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