Senior DevOps Engineer, Parloa
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Extensive experience in DevOps practices, with a strong focus on cloud architecture (preferably Azure)
- Strong understanding of network concepts, with experience working with networks and data centers being a plus
- Demonstrated ability to independently plan and design infrastructure, focusing on strategic architectural tasks
- Proficiency in Kubernetes, including deploying, managing, and scaling applications following the Security Software Development Lifecycle (SSDLC) concept
- Excellent problem-solving skills and the ability to make data-driven recommendations for infrastructure improvements
- Exceptional communication skills and a collaborative mindset to work effectively in cross-functional teams
- An understanding of the value of diversity in the workplace and a commitment to fostering an inclusive team culture
- Experience working with Identity and Access Management (IAM) and Identity Providers (IDP) is a plus
- Experience working with AI components and a desire to move in that direction is a plus
- A readiness to learn and adapt to the realities of the fast-changing AI market
What the job involves
- As a Senior DevOps Engineer (Platform) (f/m/d)* at Parloa, you will take the lead in advancing our cloud architecture and infrastructure
- Your efforts will ensure that our engineering teams operate efficiently, safely, and in compliance with industry standards
- Your role will be crucial in defining our infrastructure strategy and golden path, significantly influencing the speed and quality of the software solutions we deliver to our clients
- You'll work in a flexible startup environment that values innovation and effective collaboration within a diverse team
- Take ownership of optimizing our cloud architecture, ensuring efficiency and compliance with industry standards
- Work within the principles of security and compliance by design
- Plan and design infrastructure independently, focusing on strategic architectural tasks
- Automate all processes, utilizing Infrastructure as Code (IaC) as a fundamental approach
- Enhance observability by implementing robust monitoring, logging, and alerting systems, incorporating SLOs, SLAs and SLIs to ensure the health and performance of our infrastructure
- Collaborate with other engineers, software developers, product managers, and stakeholders to gather requirements and align the strategy with broader business and team objectives
Application process
- Recruiter video call → Meet your manager → Challenge Task → Technical interview(s) → Meeting the team
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64.9m
SERIES B
Mar 2023
$21.1m
SERIES A
Total funding: $90.2m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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