Solutions Delivery Manager, Heartbeat Health
Virtual heart care
Be an early applicant
Virtual heart care
101-200 employees
Be an early applicant
101-200 employees
Company mission
To deliver the most effective, efficient, and engaging heart care in the world.
Role
Who you are
- The ideal candidate is equally comfortable managing detailed project plans, facilitating client-facing conversations, identifying risks, and helping the organization improve how implementations are delivered over time
- 5–7 years of experience in project management, implementation, solution delivery, client delivery, or a related role; digital health, healthcare, SaaS, or high-growth startup experience preferred
- Demonstrated experience leading multiple complex client implementations or cross-functional projects simultaneously
- Strong client-facing presence, with experience facilitating conversations with both technical and non-technical stakeholders
- Ability to operate effectively in ambiguous, fast-changing environments while creating structure, clarity, and forward momentum
- Strong organizational skills, attention to detail, and ability to manage timelines, dependencies, and competing priorities
- Proven ability to build trust and maintain strong relationships with internal teams, clients, and senior stakeholders
- Sound judgment and problem-solving ability, including comfort making recommendations, identifying tradeoffs, and escalating when needed
- Experience managing projects through the full lifecycle, from intake and planning through execution, launch, and post-launch review
- Strong written and verbal communication skills, including the ability to create clear documentation, stakeholder updates, and executive summaries
- Analytical mindset with the ability to use data, feedback, and implementation learnings to improve future delivery
- Experience with Smartsheet or similar project management tools preferred
- A good sense of humor and the ability to stay calm, collaborative, and solutions-oriented when plans inevitably change
What the job involves
- The Solution Delivery Manager is responsible for leading new client launches from intake through post-launch transition, ensuring each implementation is delivered on time, within scope, and with a high degree of operational quality
- This role sits at the intersection of client delivery, internal operations, workflow design, and cross-functional execution. The Solution Delivery Manager partners closely with Growth, Account Management, Client Success, Product, Clinical Operations, Data, and other internal teams to translate client needs into clear, scalable, and repeatable delivery plans
- Success in this role requires strong project management, excellent communication, sound judgment, and the ability to drive clarity and accountability in a fast-moving environment
- Own the implementation process from initial intake through launch and transition to steady-state Client Success ownership
- Develop and manage comprehensive project plans, timelines, milestones, workflows, launch checklists, and readiness plans
- Ensure all client launches are delivered on time, within scope, and aligned to agreed-upon success criteria
- Manage multiple client implementations simultaneously while maintaining visibility into priorities, dependencies, risks, and next steps
- Partner with internal and external stakeholders to understand client needs, operational requirements, and desired workflows
- Help translate client goals and contracted commitments into practical, scalable, and repeatable delivery models
- Coordinate across Growth, Account Management, Client Success, Product, Clinical Operations, Data, Marketing, and other teams to ensure launch readiness
- Drive accountability with internal and external stakeholders to ensure timely completion of launch activities
- Proactively remove barriers, escalate risks, and help teams make informed tradeoff decisions when priorities or timelines conflict
- Perform ongoing risk assessment to identify potential launch delays, scope concerns, operational gaps, and downstream client experience impacts
- Maintain clear and consistent communication with stakeholders regarding project status, risks, decisions, dependencies, and upcoming milestones
- Provide executive-ready updates that clearly summarize progress, barriers, risks, and required decisions
- Ensure internal teams and client stakeholders are prepared for launch, including workflow readiness, operational handoffs, reporting expectations, and support processes
- Identify opportunities to improve workflow efficiency, reduce variability, and strengthen implementation quality across clients
Our take
Cardiovascular disease is the biggest killer in the States, and it costs the US economy over $500 billion annually - so its no wonder that research in this field continues apace. Heartbeat Health is part of this, a telecardiology startup offering remote monitoring tools and video consultations to aggregate clinical data and fine-tune care for heart patients.
Healthcare services have seen a pronounced customer pivot toward virtual telehealth, a trend that has exaggerated in recent years and is particularly beneficial to the United States market. Nearly 80% of rural America is considered medically underserved by brick-and-mortar sites, so there is a potentially vast customer base to play for.
Off the back of 2024 funding, Heartbeat Health invested in the enhancement of clinical services, accelerating its growth and expanding access to more customers. The company has had multiple recognitions for its approach, such as being named a TIME World Top HealthTech Company in 2025, and making the New York Digital Health 100 in 2026.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$25m
LATE VC
May 2021
$20m
SERIES B
Total funding: $55.9m
Company benefits
- Opt into comprehensive health, dental and vision benefits
- Enjoy flexible leave and work from home policies
- Distributed team and remote friendly culture
Company HQ
Midtown West, New York, NY
Leadership
Jeffrey Wessler
(CEO & Co-Founder)Attained an M.D. from Harvard then worked as a Cardiology Fellow and Assistant Clinical Professor of Medicine at Columbia University.
Mark Hanson
(Advisor & Co-Founder)Current Adjunct Assistant Professor and a Co-Director of HealthXDS at The George Washington University, and is also a Venture Partner at NextGen Venture Partners.
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