Senior Machine Learning Engineer, Intercom

• Excellent pragmatic engineering skills
• Familiar with tools used to write, test, deploy, debug and monitor software
• Comfort owning features from inception to outcome
• 5+ years experience in a production environment, with contributions to the design and architecture of distributed systems
• We’re looking for engineers who can confidently put ML-powered features in production
• Strong communication skills, both within engineering teams and across disciplines
• Excellent programming skills
• Comfort with ambiguity
• BSc in Computer Science, or similar knowledge

Desirable

• Identify areas where ML can create value for our customers
• Identify the right ML framing of product problems
• Working with teammates and Product and Design stakeholders
• Conduct exploratory data analysis and research
• Deeply understand the problem area
• Research and identify the right algorithms and tools
• Being pragmatic, but innovating right to the cutting-edge when needed
• Perform offline evaluation to gather evidence an algorithm will work
• Work with engineers to bring prototypes to production
• Plan, measure & socialize learnings to inform iteration
• Partner deeply with the rest of team, and others, to build excellent ML products