Resident AI Engineer, Rasa
AI platform for virtual assistants
Job no longer available
AI platform for virtual assistants
101-200 employees
Job no longer available
101-200 employees
Company mission
To empower the world’s largest brands to interpret people’s needs with open and extensible conversational AI.
Role
Who you are
- Deep technical expertise in Rasa and conversational AI development as well as on-premise infrastructure management
- A minimum of 5 years professional work experience with Rasa or equivalent
- Leadership or managerial experience in major transformation efforts involving significant process, organizational and technology change
- Experience serving as part of a key customer leadership team, working with technical and business decision makers
- Ability to act as an industry encouraging leader in both customer meetings and public settings
- You will be working from the US, UK, Germany, or Serbia
What the job involves
- We’re looking for a Resident AI Engineer to join our Customer Success team
- You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency
- You will be reporting to the Manager of Customer Success and Technical Support Engineering
- As a Resident AI Engineer, you'll make an impact on your team by:
- As part of Rasa’s customer support engineering team, work on site with our customers’ architects, developers, and operations staff to design, implement, and run Rasa deployments
- Serve as the customers’ go-to-resource for handling all Rasa-related projects and issues
- Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments
- Help champion an environment for ongoing strategic customer success
- Document customer feedback and share with Rasa’s product and engineering organization
- Participate in Rasa internal training and education sessions
Our take
Rasa is a platform for AI-led personalized conversations. There’s no shortage of competition in this market, with the likes of Google’s Dialogflow and Microsoft’s LUIS, but Rasa has taken a different approach. It moves away from the standard ’this question receives this response’ hard-coded chat bots to a system that uses AI technologies to understand what the customer is saying in context.
Rasa's open source platform has grown a large community which has helped with integrating the system into a wide range of messaging platforms, and in creating extensions to the functionality of the system. This in turn has increased its use and popularity.
While Rasa is coming under increasing pressure from a swarm of chatbot providers powered by ChatGPT and other generative AIs, Rasa has integrated large language models into its own platform. This, combined with recent funding and recognition as a leader in generative conversational AI, puts the company in a very good position going forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2024
$30m
SERIES C
Jun 2020
$26m
SERIES B
Total funding: $70.1m
Company benefits
- Flexible work schedules: Flexible schedules, remote opportunities, and the ability to work from home allow teams to balance work with daily life. We truly unplug during time off and require employees to take a minimum of 2 consecutive weeks of paid time off per year
- Opportunities for growth: We encourage you to grow, learn, and push yourself. Employees are empowered to take ownership of their work and receive a yearly budget for professional development
- Stock Options: We believe in our mission and winning together. We invest in employees' futures and make sure everyone has a stake in the company
- Team offsite: We get together twice a year in an exciting location in Europe to plan and set goals as a company. As a distributed company, this is also our chance to have fun and get to know each other face-to-face
Company HQ
SoMa, San Francisco, CA
Leadership
Alan Nichol
(Co-Founder & CTO)Alan holds a PhD in Computer Simulation and Machine Learning from the University of Cambridge.
Alex Weidauer
(Co-Founder & CSO)Alex comes from a computer science background and holds a Masters degree in Management and Strategy from LSE.
Melissa Gordon
(CEO)Initially joined Rasa as CRO in 2021 before becoming CEO in 2022. Previously an SVP & GM at Tradeshift and a VP of Worldwide Sales, Customer Success, and Services at SingleStore.
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