Support Engineer Intern, Snowflake

Enterprise Technology

Salary not provided

$31.00 - $35.00 per hour

Okta

Slack

Zoom

ServiceNow

Google Workspace

San Francisco Bay Area

3-5 days a week in office (Menlo Park, CA)

AI Data Cloud for data sharing and app building

Be an early applicant

AI Data Cloud for data sharing and app building

1001+ employees

B2BArtificial IntelligenceData storageEnterpriseAnalyticsMachine LearningSaaSData AnalysisCloud ComputingData Sharing

Be an early applicant

Salary not provided

$31.00 - $35.00 per hour

Okta

Slack

Zoom

ServiceNow

Google Workspace

San Francisco Bay Area

3-5 days a week in office (Menlo Park, CA)

1001+ employees

B2BArtificial IntelligenceData storageEnterpriseAnalyticsMachine LearningSaaSData AnalysisCloud ComputingData Sharing

Company mission

On a mission to mobilize the world's data.

Job

Company

Role

Who you are

Must be actively enrolled in an accredited college/university program during the time of the internship
Desired Class Level: 3rd or 4th year students
Desired majors: Information Technology, Computer Science, or a related technical field
Recommended coursework: Network Administration or Customer Service Relations
Experience with the following applications is preferred: Zoom, Slack, Okta, ServiceNow, Google Workspace
Excellent oral and written communication skills with strong interpersonal skills
Strong troubleshooting and problem-solving skills with Mac OS systems
Ability to lift 50lbs for equipment coordination and inventory
Bonus Experience: Previous experience in a technical support role or customer-facing environment

What the job involves

We’re looking for dedicated students who share our passion for ground-breaking technology and want to create a lasting future for you and Snowflake
Come join the dynamic and innovative Snowflake IT team as a hands-on Help Desk Support intern in our Menlo Park office
We are looking for an enthusiastic individual who is eager to deliver exceptional IT services to our employees across sales, finance, marketing, HR, engineering, and our executive leadership
This on-site role is perfect for a student who excels in a fast-paced environment and wants to take initiative in driving results for a global tech leader
Hands-on experience managing global support tickets within ServiceNow ) and understanding when to escalate priority issues
Practical knowledge of video collaboration tools and local A/V support
Understanding of hardware deployment and inventory coordination in a corporate environment

Our take

Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organisations of all sizes from unleashing the true value of their data.

The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.

Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 9 rounds)

Feb 2020

$479m

SERIES G

Oct 2018

$450m

LATE VC

Total funding: $1.4bn

Company benefits

Comprehensive health insurance plans
Health savings accounts
Robust retirement plans
Life and disability insurance
Weekly online lunch and learns
Virtual workout classes
Ergonomic work-from-home equipment
On-demand mental health and wellness programs
Fertility benefits and family planning resources
Generous time-off and various leave plans
Onsite and Remote Work
Employee discounts and pre-tax selections
New hire equity + Employee Stock Purchase Plan (ESPP)
Quarterly bonus or commission program

Company HQ

Menlo Park, CA

Leadership

Benoit Dageville

(Co-Founder & President of Product)

Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.

Thierry Cruanes

(Co-Founder)

Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.

Sridhar Ramaswamy

(Chief Executive Officer)

Sridhar joined Snowflake in 2023 via the Neeva acquisition as SVP of AI and later became CEO. He co-founded Neeva and previously led Google’s Ads business, growing it from $1.5B to $100B.

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