Sales Development Representative, Loop Returns
$60-82k
OTE
$60k
BASE
+ Eligible for equity; Salary is benchmarked on US rates and may vary by other locations
More information about location
Exchange and returns platform for Shopify brands
Open for applications
Exchange and returns platform for Shopify brands
201-500 employees
Open for applications
$60-82k
OTE
$60k
BASE
+ Eligible for equity; Salary is benchmarked on US rates and may vary by other locations
More information about location
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career
- We’ve laid out the experience we think is important to set you up for success in this role
- But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements
- Strong prospecting skills with the ability to identify and qualify potential customers through various channels, such as cold calls, cold emails, social media, and other creative methods
- Excellent communication skills, both written and verbal, with the ability to engage and persuade prospects through phone, email, and other channels
- Strong listening skills to understand prospects' needs and pain points and effectively communicate the value proposition of Loop
- Positive attitude, persistence and resilience in the face of rejection or setbacks, with the ability to maintain motivation and focus on achieving quota
- You have a results-driven mindset and a willingness to go above and beyond to meet and exceed quotas
- You have a tried and true method to prioritize, stay organized, and handle every detail with care while juggling multiple priorities simultaneously
- Comfort with using technology and software tools, such as CRMs, email automation platforms, and prospecting tools; experience with (or are excited to learn) Loop’s tools - Hubspot, Slack, Notion, Loom, and Google Suite
- You know how to effectively collaborate with cross-functional teams, including AEs, marketing, and merchant success
- Willingness to learn and continuously improve sales skills, including product knowledge, sales processes, and industry trends
- You can provide examples of how you addressed a customer's concern or hesitation with a product and turned that hesitancy into a win
- You thrive in rapidly changing, ambiguous, and fast moving environments
- You have examples to share of how you’re already living Loop’s core values: Be a Human First, Clear is Kind, Go Get Results, Land the Plane, and Make Merchants Successful
What the job involves
- Conduct outbound prospecting to identify and qualify potential customers through phone calls, emails, social media, and other channels
- Research and understand prospects' business needs and pain points to effectively communicate the value proposition of Loop
- Schedule and coordinate introductory calls or demos for qualified prospects with Account Executives (AEs)
- Track and document all interactions and lead information in Loop's CRM system (we use Salesforce) to ensure accurate and up-to-date data
- Continuously learn about the industry and competitors to provide valuable insights to merchants and improve sales messaging
- Collaborate with AEs and other team members to optimize sales processes and improve overall sales performance
- Meet and exceed weekly and monthly KPIs for outbound calls, qualified leads, and scheduled meetings
- Achieve (or exceed!) monthly SQO quota
- Participate in ongoing training and coaching sessions to improve sales skills and product knowledge
- Continuously provide feedback to the marketing team on the effectiveness of campaigns and messaging
- Act as THE voice of our market, sharing insights with our sales, marketing, merchant success and product teams so we can be exceptional at responding to market needs
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange and in 2023, on the back of substantial funding, released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company values
- Be A Human First - The world anticipates workers, but we show up as humans. We check in on the wellbeing of others and take care of ourselves, so we can all show up to Loop as our best selves
- Clear Is Kind - We’re kindest when we’re transparent and honest with others to help them succeed. We ask clarifying questions and seek to understand instead of being understood
- Go Get Results - We don’t wait. We each take personal responsibility to drive action. We move quickly, but we don’t hurry. We pursue constant improvement — so when we know better, we do better
- Land The Plane - We hold ourselves accountable to our own results and behaviors. We push to make decisions, and then move on them when they’re made. We finish what we start
- Make Merchants Successful - We exist to make our merchants more successful, and we’re obsessed with that challenge. We impact real problems and prove real value by being experts in our industry
Company HQ
Columbus, Ohio
Articles
Leadership
Jonathan Poma
(CEO)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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