Customer Success Manager, Mighty Networks
Mighty Pro
$80-110k
Platform for brands & creators to build communities
Open for applications
Platform for brands & creators to build communities
101-200 employees
Open for applications
$80-110k
101-200 employees
Company mission
To unlock a new breed of culture creators and millions of unique, vibrant communities.
Role
Who you are
- The ideal candidate is results-driven, strategic, and committed to ensuring our Hosts see measurable success
- Proven experience in Customer Success, with a track record of delivering exceptional results for clients
- Strong relationship-building skills, with the ability to manage complex client relationships and navigate challenging conversations effectively
- Experience managing high-value accounts, demonstrating the ability to help successful brands, entrepreneurs, and creators build incredible businesses through the power of community
- A proactive and dynamic approach, thriving in a fast-paced, rapidly growing environment, and constantly seeking ways to enhance impact and value creation
- Curiosity and active listening skills, with a passion for community-powered businesses and a desire to be part of building a new and critical team at a pioneering startup
- Confidence in executive communication, both with high-profile Hosts and internal leaders, ensuring clear and effective dialogue
- A desire to drive innovation, helping creators, entrepreneurs, and brands make the biggest impact in 2025 and beyond
- Ability to implement feedback loops to capture customer insights and inform product development and service enhancements
What the job involves
- As a Customer Success Manager, you will play a key role in ensuring our Mighty Pro Hosts achieve outstanding success
- You will act as their primary partner, helping them unlock their community’s potential and exceed their goals through proactive engagement, strategic guidance, and ongoing relationship management
- Serve as the primary relationship owner from the moment a Pro Host signs with Mighty through renewal and beyond, ensuring a seamless and positive experience throughout the customer lifecycle
- Develop and deliver custom quotes for additional services, aligning with Hosts' evolving needs and business objectives
- Map out a compelling success plan for each Mighty Pro Host, aiming to exceed their goals and deliver results beyond their initial expectations
- Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host, ensuring timely interventions and support
- Identify and mitigate risks to our long-term relationships with Mighty Pro Hosts, collaborating with cross-functional teams to address challenges promptly
- Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction—capturing and sharing best practices from across our entire Customer Success function
- Communicate consistently and methodically with Mighty Pro Hosts and internal teams, including leadership, marketing, product, and customer advocacy, to ensure continuous improvement and scalability of Host results
- Own the renewal process from start to finish, proactively engaging Hosts well in advance of their renewal date, addressing concerns, demonstrating ongoing value, and securing long-term commitments
Our take
Mighty Networks is a SaaS business helping low to mid-tier creators to build thriving communities of subscribers or paid members for their online courses and events. The platform targets the 'creative middle class' (individuals who don't have a substantial online presence) to secure lucrative partnerships with major platforms like YouTube or Facebook.
By catering to this underserved demographic, Mighty Networks has achieved significant success. It boasts over 50,000 creators and brands on its platform, including prominent names like TED and Fortune, as well as Yoga with Adriene. And, if the company can effectively serve the large creative middle-class population, they stand to make substantial progress in this rapidly growing industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$50m
SERIES B
Apr 2019
$11m
SERIES A
Total funding: $66m
Company benefits
- Focus: A startup’s competitive edge is speed. The only way to achieve it is by creating a culture where our team can focus
- Flexibility: We’re constantly striving to work smarter and more creatively as a team. We value highly motivated people who deliver from wherever they are most productive
- Flow: Flow is the magical state where time disappears and you are fully immersed in the project in front of you. We’re committed to helping you find flow–taking on bigger challenges with the skills to get results
- Work from home opportunities
Company HQ
Downtown North, Palo Alto, CA
Leadership
Gina Bianchini
(CEO & Founder)Worked as a Financial Analyst at Goldman Sachs. Was Co-founder & President of Harmonic Communications. Co-founded and was CEO of Ning, and founded and was CEO of Mightybell. Was on the Board of Directors of Scripps Networks Interactive for over 6 years.
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