Technical Writer, Marigold

• 2+ years technical writing experience in B2B software
• Excellent technical writing and editing skills with attention to detail
• Ability to communicate complex concepts, processes and business outcomes, clearly and concisely for the target audiences including marketing and technical users
• Preference for collaboration and feedback to continuously improve
• Ability to engage with all stakeholders including product, SMEs, engineering, support, technical services and customer success teams
• Tenacity to pursue a deep understanding of all required subject matter from a wide range of sources and colleagues to ensure highly effective documentation

Desirable

• We are looking for someone who is passionate about delivering high quality documentation with an understanding of the key role it plays in a successful Tech company
• You will be part of the Product Enablement Technical Writing team within Product Management who are on a mission to help customers make the best use of Marigold product capabilities
• We do this through both the video content and documentation we publish internally and externally to optimize ROI and time to value for our customers
• In addition you will contribute to other user and technical documentation in line with business priorities
• As part of the product enablement team you will contribute to team goals of creating valuable user content, making that content easy to find, driving content adoption and measuring success
• You will support adoption of new tools and processes as the team evolves to meet the needs of the business
• Develop a deep understanding of portfolio capabilities and new releases
• Research and collaborating with target audiences
• Research and gathering user, and technical user information
• Create clear and concise material, including visuals, to provide step by step guides to accomplish tasks with defined outcomes
• Take care of layout design and consistency, editing and proofreading to ensure documentation meets Marigold technical writing standards
• Update, revise, and rewrite existing materials
• Keep up to date with best practices in documentation