London Office Coordinator, Raylo
+ Stock options
5 days a week in office
Category-defining tech subscription infrastructure for businesses & consumers
Open for applications
Category-defining tech subscription infrastructure for businesses & consumers
101-200 employees
Open for applications
+ Stock options
5 days a week in office
101-200 employees
Company mission
Raylo's mission is to accelerate the move to a circular economy.
Role
Who you are
- This is a role for someone who thrives on building systems, driving efficiency, and making a complex, fast-paced office run like a well-oiled machine
- 1+ year of experience in Office Management – or a similar hands-on, operational role in a comparable-sized business and similar office environment. This is essential
- Operational Excellence – A track record of running office environments efficiently, with a strong instinct for process, organisation, and systemisation. You get things done reliably and to a high standard
- Systemisation Mindset – You naturally look at how things work, identify inefficiencies, and build better processes. You don't just keep your eyes open, you have a structured approach to auditing and improving operational workflows
- Strong Organisational Skills – Ability to multitask and manage multiple priorities in a fast-moving environment without dropping the ball on the basics
- Communication & Stakeholder Management – Strong interpersonal skills to engage with all levels of the organisation, including senior leadership. A proactive, can-do attitude, taking initiative and addressing issues before they escalate
- Budget Management – Ability to work within a budget, managing spend responsibly across weekly and monthly office restocks and initiatives
- Technical Proficiency – G-Suite proficient
- Basic IT Knowledge – Comfortable setting up and supporting IT equipment for meeting rooms and company-wide meetings (AV, screens, Wi-Fi, etc.)
- We’re not looking for someone who ticks every single box. If you believe you can make an impact at Raylo, we’d love to hear from you
What the job involves
- As our London team continues to grow, we are looking for a dedicated onsite Office Coordinator who is exceptional at the fundamentals of office operations
- You will take full ownership of office operations, auditing how things work today, identifying gaps, and implementing scalable processes that ensure the office consistently operates to a high standard
- You'll be the go-to person for everything operational, working closely with the onsite team to keep the workspace productive, organised, and well-supported
- This is a role with genuine impact on day-to-day office efficiency and team productivity, offering plenty of autonomy and trust to proactively improve how our London workspace operates. You'll be part of a collaborative team that values initiative, reliability, and a roll-up-your-sleeves attitude
- Office Operations – Own the day-to-day running of the office with a strong, consistent onsite presence (5 days per week)
- Serve as the go-to person for all office-related queries, ensuring an efficient and well-supported workplace
- Meet and greet visitors to the Raylo office, ensuring a professional and welcoming experience
- Manage all incoming deliveries, making sure they're collected promptly and handled appropriately
- Keep the office well stocked with groceries, healthy snacks, drinks, and all essential office supplies
- Proactively maintain a clean, tidy, and well-organised workspace to consistently high standards
- Create a warm and positive experience for new joiners, helping them feel welcome from day one
- Support the Talent team with on-site interview logistics
- Systemisation & Process – Build and own the operational backbone of the office
- Conduct a thorough audit of the office's current systems and processes within your first weeks, identifying key priorities and areas for improvement
- Design, implement, and maintain efficient processes for smooth office coordination across all operational areas
- Proactively identify problems before they escalate and put scalable solutions in place
- Ensure the office operates as a systemised, well-run environment where everything works reliably and consistently
- Facilities Management – Own the smooth running of office facilities to support a productive workplace
- Act quickly on any ad-hoc office issues, from Wi-Fi and air conditioning to furniture or equipment
- Build strong working relationships with external service providers, confidently raising and escalating issues when needed
- Resource & IT Management – Maintain office supplies, work closely with the Belfast-based Head of IT to manage IT hardware setups/returns in London, and oversee general admin support
- Event Coordination – Support company meetings, office events, and company-wide initiatives as a contributing team member (note: event planning is a secondary responsibility of this role)
- Be a key member of The Raylo Culture Committee
- Support and help organise team social events, encouraging team participation
Application process
- Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role
- We set an exceptionally high bar at Raylo, and in return, we aim to give you the best candidate experience possible
- Talent Screening (30 minutes)
- Hiring Manager Interview (45 minutes)
- Task Stage: Take-home Task + Review (60-90 minutes)
- Values-based Interview & Co-founder Final Interview
- As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process
Salary benchmarks
Our take
As a society, a disposable tech culture has developed, which is both expensive and harmful to the environment. Raylo is offering a more sustainable alternative. Through its subscription platform, consumers and Small to medium-sized businesses can subscribe to new and refurbished devices like phones, tablets and laptops, paying a monthly fee for the length of the contract.
Raylo sets itself apart through affordable device subscriptions, with the option of flexible upgrades. The environmental and economic benefits of device lifecycle extensions are significant, as, despite consumers’ increasing reliance on electronic devices, research from Ofcom indicated that many consumers struggle with the affordability of mobile phones. Raylo's circularity is also an essential part of the move towards more sustainable production practices and the reduction of tech waste.
In 2022, Raylo cemented its status as an actor for good with its recognition as a B-Corporation. The company has also netted considerable funds, which will enable it to expand operations, with plans to grow its direct-to-consumer channel, as well as an expansion of its embedded subscription integrations with some of the world's leading device brands.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jan 2026
$13.6m
EARLY VC
Sep 2023
$7.1m
EARLY VC
Total funding: $131.7m
Company benefits
- 33 days holiday per year (25 days, + an extra 8 days to choose the days that mean most to you)
- Share in Raylo's Success - Stock options for all employees
- Hybrid working environment
- Family-first policies - Enhanced maternity and paternity leave
- Workplace nursery scheme
- Perkbox membership - hundreds of perks and discounts to support physical, financial and mental wellbeing
- Get the latest tech - Exclusive Raylo device lease for all Employees
- Invest in your growth - L&D budget to support the skills you value
- Free sustainable breakfast and snacks, every day you’re in the office
- Fun (yet optional) Raylo quarterly socials, plus summer and Christmas parties
Company values
- Walk in your Customer’s Shoes - To build the best products, we deeply understand our customers' needs by walking a few miles in their shoes.
- Focus and Execute - We have a big vision, but we believe in nailing the most important problems first. We work hard, stay lean and deliver. We take smart risks, and when we stumble, we openly acknowledge our mistakes and learn from them.
- Be Deeply Curious - We thrive on innovation through diverse approaches, views and people. We’re always looking for answers even when others aren’t asking questions.
- Be Gritty - Only gritty teams succeed. Our individual ownership, passion and perseverance mean we’re a team through thick and thin. We foster a culture of respectful challenge, whilst acknowledging that great team players are willing to ‘disagree and commit’.
Company HQ
City of London, London, UK
Articles
Leadership
Jinden Badesha
(Co-Founder & CPO)Previously worked for 4 years at Funding Circle UK, holding various positions such as Product Manager, Head of Product and Investor Experience.
Karl Gilbert
(Co-Founder & CEO)Previously a Portfolio Manager at Gelber Group LLC for 1 year and a VP of Capital Markets at Funding Circle UK for 1 year.
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