Principal BPO Partnerships Manager, Parloa
$180-250k
+ Equity
2+ days a week in office
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
$180-250k
+ Equity
2+ days a week in office
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 8+ years of experience in partner management, channel management, account management or enterprise sales in the BPO industry
- Experience in the customer contact center industry
- Experience working with or for BPOs
- Experience with enterprise software (SaaS) or cloud solutions
- Excellent relationship-building, communication, and negotiation skills
- Proven track record of driving business growth and achieving results
What the job involves
- As our new Principal BPO Partnerships Manager (f/m/d)* your mission is to play a leading role in growing and developing a portfolio of global BPO partners in alignment with the company's overall business goals
- This involves identifying and qualifying potential global BPO partners, establishing impactful partnerships with them, developing and executing growth plans, and delivering against revenue targets
- In your role as a Partnerships Manager for BPOs you will work closely with the cross-functional teams, including sales, marketing, and technical experts, to deliver joint objectives
- Parloa is revolutionizing the customer service industry and transforming the global portfolio landscape for BPOs with our innovative AI-driven platform
- Identify, qualify, and acquire new global Business Process Outsourcing (BPO) partners
- Build and maintain strong C-level relationships to drive revenue growth and customer retention
- Develop business plans with your partner portfolio to achieve partner-driven revenue goals and secure new customers
- Lead negotiations to establish partnership agreements that deliver mutual value and support long-term objectives. Structure agreements to optimize resource allocation, revenue sharing, and risk management
- Own partner relationships end-to-end and coordinate effective communication channels with partners
- Collaborate cross-functionally with internal teams (sales, marketing, product, etc.), to drive partner success
- Plan and manage go-to-market initiatives with BPOs, incorporating both marketing and commercial enablement activities
Application process
- Recruiter video call
- Challenge Task
- Expert interview(s)
- Meeting the team
- Founder interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64.9m
SERIES B
Mar 2023
$21.1m
SERIES A
Total funding: $90.2m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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