Strategic Account Manager, Outside
Travel
$75-85k
Salary reflective of remote jobs that could be performed in Colorado
Active lifestyle content hub
Be an early applicant
Active lifestyle content hub
201-500 employees
Be an early applicant
$75-85k
Salary reflective of remote jobs that could be performed in Colorado
201-500 employees
Company mission
To inspire and enable people to discover that life is best spent outside experiencing healthy, connected, and fulfilling lives.
Role
Who you are
- Strong organizational skills, able to handle multiple tasks
- Experience/familiarity with Ski, Golf, Hospitality industries helpful
- Strong analytical problem solving, written and verbal skills
- Proven ability to navigate complex discussions with stakeholder groups, gather requirements, distill information to and from partners to/from Inntopia leadership and product development
- Positive, upbeat and customer service oriented
- Must possess strong cross-team, group and org collaboration skills
- College Graduate, B.S. preferred
- Proven technical aptitude and experience with complex software
- Knowledge and experience with HTML concepts and email marketing tactics
- Knowledge and experience with CRM and customer databases
- Knowledge and experience with SMS and mobile push notifications a plus
- Proven aptitude for consultative selling
- Ability to work independently and proactively with little management oversight
- Strong project management skills
- Understanding of the Agile Development Process
- Understanding of Salesforce for account management and record-keeping a plus
- Understanding of Acoustic ESP and other email service providers a plus
What the job involves
- We are looking for a Strategic Account Manager (SAM) to provide consulting and trusted advisor services to Inntopia partner accounts
- The SAM is responsible for overall satisfaction of our partners which includes ongoing training, regular updates on our latest features, troubleshooting of platform features as well as strategic advice and guidance on how to enhance revenue and reduce costs
- The Strategic Account Manager is also responsible for identifying opportunities to increase the “sticky” factor of our software with our partners and facilitate contract renewals
- Our goal is to continuously exceed partner expectations while increasing value and capturing that value through increased revenue. This role requires taking complete ownership of assigned accounts and focusing on growing revenue for the partner and Inntopia
- Provide consultative and trusted advisor services, maintain relationships with key partner personnel including both end-users and leadership/C-suite staff
- Look for ways to create efficiencies to improve overall partner experience
- Primary point-of-contact for partners using our Commerce, Marketing Cloud, and Business Intelligence products
- Troubleshoot software system, integration issues, and customer/transactional data related inquiries
- Schedule and facilitate regular meetings with partners to discuss new and existing features that may be beneficial
- Conduct and facilitate trainings as needed/requested, including assistance with the production and participation in in-person panel discussions, and/or online recorded webinars
- Regularly review partner campaign conversion and other Key Performance Indicators to identify opportunities for improved conversion and ROI
- Successfully demonstrate a proactive approach to fulfill and maintain partner’s needs and satisfaction
- Collaborate with eLearning and Documentation team to document partner information and business processes within internal documentation tools, as a point of reference for internal knowledge
- Assist with Internal product support, troubleshoot issues, test resolved issues, and new product features. Report results back to development team
- Work with client to maximize their use of Inntopia Commerce, Marketing Cloud, and Business Intelligence products
- Provide strategic advice to Inntopia management based on observations and insights
- Be responsible for consultative upsell of features/products within your existing account portfolio
- Maintain contractual agreements, negotiate renewals and adjustments of products and pricing to meet partner needs, including writing proposals and SOWs
Our take
Keeping people connected is among the many benefits of the digital world. Outside - formerly known as Pocket Outdoor Media - provides digital content for outdoor enthusiasts and athletes to find events, trade tips, and easily find the lifestyle content that is right for them.
Outside brings together a variety of traditional brands as well as additional content to create a complete user experience. Through its site, users can access meal plans, gear reviews or even online courses, as well as find the latest developments in any outdoor recreational or competitive activity.
The value of digital content is growing at an impressive rate, as is the target audience for Outdoor's content, as the popularity of outdoor activities is on the rise. As the market continues to grow, the company finds itself in a promising position for future growth, and it will be interesting to see what it focuses on next.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2021
$150m
SERIES B
Jul 2020
$14m
SERIES A
Total funding: $164m
Company benefits
- Equity: we believe that all employees are owners and that we all contribute to the success of the company
- Comprehensive benefits package: Health, Dental, Vision, Life & AD&D, and more!
- Flexible time away: we believe in both the importance of working hard AND taking time to refresh and rejuvenate
- Learning & development: we put employees first and provide resources for personal and professional advancement
- Fringe benefits: cell phone reimbursement, fitness and ClassPass access, commuter program, etc
Company HQ
Downtown, Boulder, CO
Leadership
Robin Thurston
(Founder & CEO)Former CEO of Helix and Pocket Outdoor Media. They also worked at Under Armour as an EVP and Chief Digital Officer.
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