Strategic Client Associate, Fathom Health

• 3+ years of strategy, operations, and client experience working with director-level through C-level clients
• Management consulting or investment banking experience, including client relationship management, with focus on revenue cycle management, healthcare documentation management and/or healthcare operations
• Exceptional attention to detail, organizational skills, and the ability to work efficiently under pressure in a startup environment
• Highly proficient in driving dynamic problem-solving through first principles thinking
• Excellent written and verbal communication
• Strong organizational skills and ability to handle multiple tasks and re-prioritize based on strategic needs or client demands under pressure in a start-up environment
• Tech savviness, mastery of spreadsheets (Google Sheets, Excel) and other productivity software like G-suite, and an active experimenter with AI native productivity tools

Desirable

• Fathom is looking for a highly motivated, energetic, and entrepreneurial colleague to join our team as a Strategic Client Associate based in the US
• As a member of the Customer Success team, you will build, support, and scale our enterprise-level client success programs as we continue to activate Fathom's cutting-edge technology into the nation’s largest health systems, physician groups, and billing companies
• You will also be integral to building Fathom’s processes and systems at scale: playbooks, feedback loops, and performance reporting, and cross-functional initiatives on Fathom’s commercial teams
• This role calls for a highly organized problem solver, multi-tasker, project manager and operator with a strong bias towards execution and iteration. You are also someone who is fluent with cutting-edge AI productivity tools
• You will work with our high-performing team to address new and exciting challenges each day as Fathom works to rapidly modernize a largely immutable industry
• Developing, owning, and maintaining a continual customer feedback process for our clients and internal teams
• Operationalizing, improving, and automating internal processes and initiatives such as client dashboards, metrics, reporting, invoicing, and cross-functional ad-hoc requests
• Functioning as a Fathom operations and product expert, including translating technical communications between clients and our product and engineering teams
• Client onboarding, coordination, analytics and account management
• Reviewing Fathom’s weekly performance to identify trends and report opportunities for improvement