Programs Management and Compliance, Medbelle
PM&C
2-5 days a week in office
Patient care platform for elective procedures
Be an early applicant
Patient care platform for elective procedures
21-100 employees
Be an early applicant
2-5 days a week in office
21-100 employees
Company mission
To raise the standard of healthcare and making it accessible to all.
Role
Who you are
- Strong attention to detail and organizational skills
- Excellent communication and problem-solving abilities
- Familiarity with compliance and quality assurance processes
- Strong analytical and reporting skills
- Technical proficiency in data analysis tools, and workflow management platforms
- Ability to work efficiently in a fast-paced environment
What the job involves
- As the Programs and Compliance Manager, you will contribute to the strategic direction of the department while leading/handling the operational execution of projects as well as patient complaints & Refunds/Coverage management, compliance enforcement, and process improvements.
- Your role ensures Medbelle’s commitment to high-quality service and adherence to Terms & Conditions, directly supporting the Programs Management and Compliance Lead
- Complaints & Refunds/Coverage Management:
- Handle patient complaints, ensuring thorough investigation and resolution in line with our Terms & Conditions (Ts and Cs) and established complaints process
- Serve as the main point of contact for MDDUS, managing all communications related to complex and high-level complaints, and submitting monthly reports on received complaints
- Handle the refund/coverage cases as per our Ts and Cs and the established complaints process
- Escalating cases to the Programs Management and Compliance Lead when and as necessary
- Produce reporting and conduct analysis on complaint-handling & Refunds/Coverage activities
- Work with the Programs Management and Compliance Lead to continuously enhance the complaints & Refunds/Coverage processes
- Assist the Programs Management and Compliance Lead in handling complex and high-risk cases
- Compliance Enforcement & Operational Oversight:
- Ensure seamless implementation of compliance frameworks through operational adherence to Medbelle’s Terms & Conditions and internal processes, working closely with internal teams
- Approve and oversee refunds and coverage cases in line with company policies
- Ensure aftercare coverage decisions comply with updated T&Cs
- Oversee treatment offer package structures
- Manage compliance with privacy policies
- Ensure adherence to surgeon and hospital agreements regarding T&Cs
- Support PROMs Management:
- Assist in tracking and maintaining response rates and data accuracy for PROMs
- Process Optimisation & Implementation:
- Proactively contribute to process improvement and innovation by suggesting and sharing ideas to enhance patient care, operational workflows, and internal efficiencies
- Execute and monitor strategic process enhancements, ensuring measurable improvements in compliance, patient care satisfaction, and workflow efficiency
- Cross-Team Collaboration:
- Coordinate with the Quality Lead to ensure compliance requirements are correctly reflected in PCA and Operations scripts
- Support Pricing Project: Conduct quantitative analysis, generate reports, provide insights and assist in various operational aspects of the pricing project until launch and as advised by management post-launch
- Departmental Reporting & Operational Oversight: Manage and oversee documentation, reporting, and process adjustments as needed
- Compliance Training & Knowledge Implementation
- Develop, implement, and maintain compliance training materials to ensure operational teams understand and adhere to Medbelle’s Terms & Conditions and internal policies
- Provide guidance and support to internal teams by clarifying compliance standards, reinforcing best practices, and addressing knowledge gaps through training sessions, documentation, and ongoing updates
Application process
- Screening: After you submit your application materials, we will review them to gauge if they meet our requirements. We aim to get back to you as soon as possible
- Recruiter call: If you pass the initial screening, we will be in touch to schedule an initial video call. The goal of this initial video interview is to learn more about you and what you are looking for. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit
- Onsite interview: If all goes well, we will be in touch to schedule a face-to-face interview with our Programme Management and Compliance Lead. This will allow you to show how your experience will help you contribute to the role and department
- Offer
Our take
Healthcare has long been in need of a digital transformation. Patient records are frequently difficult to access and maintain, facilities still employ outdated administrative equipment, and the patient journey from primary to secondary care can feel disjointed and difficult to navigate. That’s something that digital healthcare company Medbelle is looking to change.
The company has built out what it describes as an end-to-end digital platform for patients embarking on elective procedures. Users can book these procedures through the online platform, where healthcare providers can then take advantage of a suite of patient journey tools that cover billing, consultations, and follow-ups.
The company already covers a broad range of surgeries and treatments, and has forged relationships with other healthcare companies like myGP, The Medical, and Bodyset. With steady penetration into the lucrative UK private healthcare network, Medbelle has been making promising progress and it will be interesting to see how it further progresses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2019
$7m
SERIES A
Total funding: $7m
Company benefits
- Urban Sports Club membership
- Hybrid-remote working setup plus 4-week per year fully remote allowance
- Subscription to Headspace Meditation App
- Mindsurance mental health support subscription
- Learning and development budget
- Independent cultural societies, including LGBTQ+ events and culture network
- Social budgets for project lunches, department dinners or drinks with the team
- Corporate discount benefits
- Quarterly awards to reward exemplary achievements and performances
- Regular team events
- Office brunch every Monday, Friday beers, wines and snacks and fortnightly Team lunches
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Leander de Laporte
(CEO)Worked in Sales and Marketing at YOPESO and Reason Media Group, before pivoting to Financial and Performance Analysis with crealytics. Also worked as a Software Engineer at Compass.
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