Customer Success Manager, traide
B2B SaaS Startup
AI automation for industrial trade
Be an early applicant
AI automation for industrial trade
1-20 employees
Be an early applicant
1-20 employees
Company mission
To revolutionise customs classification by using AI to optimise customs processes for companies.
Role
Who you are
- You don’t need to come in knowing all the technical details—we’ll teach you that. What really matters is your ability to connect with people, stay organized, and bring a thoughtful, can-do attitude to everything you do
- Fluency in German (C1 or native) and strong English skills (B2 or better)
- An interest in SaaS-softwares, AI-models and a willingness to learn
- A team player who enjoys solving problems and helping others succeed
- Interest and experience in using digital tools and platforms
- Ideally you are familiar with ERP and SAP- systems, but that is not a must have
What the job involves
- At traide AI, we take pride in delivering exceptional customer experiences—our clients aren’t just users, they’re true partners. We’ve built strong, trust-based relationships with them, and we genuinely believe we work with some of the best customers out there
- Every day in Customer Success is different: you'll face new challenges, solve real problems, and act as the vital bridge between our customers and the rest of the team. Their feedback drives how we improve, and their success is our success
- The Customer Success role at traide AI is fundamentally different from traditional Customer Success functions. The focus is not on sales or basic support, but on strategic project management, long-term customer activation, and product adoption
- Build and maintain strong relationships with our clients, guiding them through onboarding and ongoing success
- Conduct trainings, checkins and troubleshoots to support the customers needs
- Give them feedback on their processes and data management to ensure the best AI- results
- Work with a diverse range of clients. From small businesses to large enterprises, our client portfolio spans industries and regions, giving you exposure to different challenges and opportunities
- Collaborate with cross-functional teams to enhance the customer experience
- Develop strategies to improve client satisfaction and retention
- Analyze customer feedback to inform product improvements
- Why this role is unique:
- Informed customers: They already know the product and the problem space – you start where others still have to lay the groundwork
- High engagement: Customers are highly motivated and ready to get started right away
- Tailored project work: Onboarding isn’t a standard process – it requires active project management and a high degree of adaptability
- Varied day-to-day: Every customer comes with unique needs – no two projects are the same
- Visible impact: You’ll see the direct results of your work – for both our customers and traide AI
- Customer proximity & appreciation: Clients meet you with genuine interest and recognition
Our take
Navigating customs processes can be a cumbersome challenge for businesses, often involving manual efforts and potential compliance pitfalls. With traditional methods being both time-consuming and prone to errors, traide is stepping into the arena to streamline and automate customs procedures for companies of all sizes and industries.
Traide's SaaS platform employs advanced AI models to interpret and translate individual product information into the necessary customs data. This approach not only ensures accuracy but also automates what has traditionally been a manual process. By offering this cloud-based, AI-driven tool, traide allows companies to create secure and automated customs declarations, providing a more efficient and reliable alternative to conventional methods.
The infusion of recent capital earmarks the company for further development and scaling of its solution. With a solid foundation in place, traide is now poised to shape the future of customs processes by reaching a broader market and expanding its capabilities at the intersection of AI, cloud technology, and international trade facilitation.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Aug 2023
$1.2m
SEED
Total funding: $1.2m
Company benefits
- Additional vacation days
- Flexible working hours
- Free snacks
- Mentoring sessions
- Company laptop
- Free beverages
- Home office
- Remote work
Company HQ
Mitte, Berlin, Germany
Leadership
Leonie Althaus
(Co-Founder & CEO)Currently serving as the Strategic Partnership Development Manager at Girls in Tech. Prior to this they co-founded Mellon Services where they served as the COO.
Hendrik Niemann
(Co-Founder & CTO)Previously founded Leasy. They also taught as a Freelance Lecturer at CODE University of Applied Sciences. Prior to this, they were a Software Engineer and then Head of Learning Analytics at Kiron Open Higher Education.
Philipp Friebertshäuser
(Co-Founder & Managing Director)Previously co-founded Markov Solutions where they served as the Managing Director. They also worked as an AI Software Engineer at Charité.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at traide