Strategic Account Manager, 15Five
$118-155k
OTE
Mid and Senior level
Remote from US
Continuous performance managment software
Job no longer available
Continuous performance managment software
201-500 employees
B2BEnterpriseHRProductivitySaaSWellbeing
Job no longer available
$118-155k
OTE
Mid and Senior level
Remote from US
201-500 employees
B2BEnterpriseHRProductivitySaaSWellbeing
Company mission
To create highly-engaging, high-performing oranizations by helping people become their best selves.
Role
Who you are
- Proven success owning and growing strategic accounts with significant ARR responsibility, consistently exceeding renewal and expansion targets
- Genuinely love the craft of sales! Executive presence and consultative selling capability, influencing C-suite stakeholders and driving value-based commercial decisions
- Strong commercial acumen, including negotiation strategy, deal structuring, and long-cycle opportunity management
- Exceptional forecasting discipline, pipeline rigor, and CRM hygiene, enabling predictable renewal and expansion performance
- Strong data-centric mindset, using analytics and performance signals to guide prioritization and opportunity strategy
- Adaptability in dynamic, fast-changing environments, navigating ambiguity while maintaining execution consistency
- Excited to leverage and help evolve an AI-powered GTM stack, experimenting with and validating AI-driven workflows and insights to improve renewal predictability, expansion effectiveness, and commercial execution
- Thrives in startup environments, energized by building, scaling, and shaping long-term company potential
What the job involves
- The Strategic Account Manager owns the long-term commercial success of a defined portfolio of customers representing approximately $5M+ in ARR
- This role is accountable for renewal performance, expansion growth, and executive-level partnership development, ensuring customers achieve measurable business outcomes that lead to durable partnerships, consistent renewals, and expanded investment in 15Five
- Strategic Account Managers operate as both commercial owners and deep operating partners, working closely alongside Professional Services Managers, Customer Experience Managers, Support, Executive Sponsors, and cross-functional GTM teams to drive customer outcomes, renewal readiness, and expansion opportunities
- By aligning customer priorities with coordinated internal execution, the SAM ensures customers realize sustained value while strengthening long-term partnership growth
- Renewal & Expansion Performance Ownership: Own the end-to-end renewal and expansion lifecycle across a defined strategic portfolio, ensuring consistent renewal execution and quota achievement
- Develop account-level renewal readiness and expansion strategies grounded in customer outcomes, adoption milestones, and evolving business priorities
- Build and maintain multi-threaded stakeholder relationships, including executive sponsors, to strengthen long-term partnership stability
- Generate and progress qualified expansion pipeline through value-based selling, initiative alignment, and proactive opportunity identification
- Execute coordinated team-selling motions to close complex, multi-stakeholder renewal and expansion opportunities
- Forecasting Discipline, Risk Identification & Mitigation: Maintain high-accuracy renewal and expansion forecasts, including disciplined pipeline management, opportunity strategy, and stage progression
- Proactively identify renewal risks, budget changes, competitive threats, and organizational shifts, developing early mitigation and save strategies
- Build and execute renewal readiness plans across the portfolio to reduce late-stage volatility and strengthen retention predictability
- Leverage data and AI-powered insights to proactively identify risk, expansion opportunities, and prioritization strategies that drive predictable renewal and expansion outcomes
- Cross-Functional Execution & Customer Outcome Partnership: Partner closely with your Renewal & Expansion team members as well as key cross-functional partners such as: Customer Experience Managers, Professional Services Managers, Support, Product, and Executive Sponsors to ensure coordinated execution that drives measurable customer outcomes
- Capture and surface customer feedback, market insights, and adoption trends to support informing internal strategy, product evolution, and GTM priorities
- Contribute to scalable best practices that improve renewal readiness, expansion effectiveness, and customer partnership consistency across the team
- Sample Week in the Life:
- Monday: Review portfolio health, renewal readiness indicators, and expansion pipeline signals, internal account strategy sessions, recurring customer cadences and partnership reviews
- Tuesday: Renewal & Expansion Team weekly meeting, recurring customer cadences and partnership reviews, pipeline generation activities and planning for upcoming customer engagements
- Wednesday: Weekly enablement session, Strategic Account Management team office hours, coaching 1:1 with manager, review recent product releases
- Thursday: Internal account strategy sessions, proposal development, negotiation preparation, and deal strategy execution, recurring customer cadences and partnership reviews
- Friday: Renewal 1:1 with manager, Team Deal Walk, lock forecasting for the week ahead
Our take
The Employee Feedback Software market is expected to see a great rate of expansion in the coming years due to growing demands in the healthcare industry. It's no surprise then that there's a rising awareness of the benefits involved in the market, a market in which 15Five plays a key role.
By providing the Positive Product Design™, aligned with the latest positive psychology research, 15Five is one step above its competitors being the only company in the business that offers this software.
This approach has gained the company clients including Spotify, American Red Cross and Pendo. Along with backing from investors such as Siemens, Matrix Partner and Origin Ventures, accelerating its vision and solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$52m
SERIES C
Jun 2019
$30.7m
SERIES B
Total funding: $85.9m
Company benefits
- Medical, dental, and vision care
- Fertility consulting assistance
- 24/7 online therapy assistance
Company HQ
Yerba Buena, San Francisco, CA
Leadership
David Hassell
(Founder & Executive Chairman)Co-Founder & former Facilitator at Strategy Day. Previously worked as an Advisor at Kite Adventures.
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