Staff Outbound Product Manager, ServiceNow
$142.7-249.8k
+ Equity
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$142.7-249.8k
+ Equity
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Extensive knowledge of the Now Platform and ServiceNow business solutions (e.g., IT Service Management, Customer Service Management, HR Service Delivery)
- Although deep ServiceNow platform expertise is not an immediate requirement, having it will help, and building it is expected in the role
- 10+ years as a business analyst or similar role
- Proficient analytical skills, mastery of Excel, and reporting on the ServiceNow platform
- Excellent oral and written communication skills and ability to create compelling narratives based on data
- Ability to think strategically, learn fast, and communicate with impact
- Self-starter with a collaborative "win as a team" approach
- Bachelor’s degree or equivalent experience
- English – fluent
- Ability to travel occasionally
What the job involves
- The Platform Outbound Product Management team focuses on evangelizing and promoting ServiceNow’s Platform strategy to drive adoption and support platform strategy conversations, ensuring every deal is a platform deal
- The APT team is dedicated to enhancing platform adoption and customer engagement by developing and implementing telemetry standards, data-driven insights, and success frameworks to measure and improve product deployment and usage
- As a Staff Outbound Product Manager within the Platform Product organization, you will play a critical role in defining and implementing measures, metrics, and success frameworks for our offerings
- You will gather usage data to provide insights into our customers' adoption progress and the value they derive from Now Assist and the Platform
- As a senior member of the team, you will lead initiatives focused on Platform Product deployment and adoption, driving awareness of our frameworks and standards among platform product teams and other product teams
- This role requires a deep understanding of telemetry standards and the ability to present to leadership, ensuring the team's visibility and moving towards a consistent approach to measuring deployment and adoption
- Lead initiatives focused on Platform Product Adoption, ensuring measures, metrics, and success frameworks are in place – leading from concept to delivery
- Collaborate with Analytics and other teams to ensure consistency of product adoption metrics
- Develop and execute data-driven product vision, strategy, and roadmap in collaboration with product teams
- Innovate and implement solutions to enhance measurable platform adoption, product enablement, and customer engagement
- Drive awareness of platform adoption frameworks among platform product teams and other product teams
- Ensure a consistent approach to measuring deployment and adoption
- Act as a voice of the customer, providing insights and feedback to drive product development
- Be a visible expert in platform product adoption, sharing best practices internally and externally
- Develop an understanding of how customers are deploying the platform and point solutions to inform adoption strategies
- Synthesize large amounts of qualitative and quantitative information to distill relevant insights for executive readouts
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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