Director of Customer Engagement, Aera Technology
$210-225k
+ meaningful equity
More information about location
Cognitive technology for Decision Intelligence
Be an early applicant
Cognitive technology for Decision Intelligence
201-500 employees
Be an early applicant
$210-225k
+ meaningful equity
More information about location
201-500 employees
Company mission
To drive beyond digital transformation so that organizations can operate at internet speed and scale in the era of Decision Intelligence.
Role
Who you are
- Minimum of 10 years of experience leading and managing post-sales enterprise software implementation projects
- Extensive and broad supply chain knowledge, required; including supply chain best practices and metrics covering all core aspects of supply chain (demand, supply, manufacturing, inventory, order management, etc.)
- Outstanding on-site, customer-facing skills (communication, relationship building, etc.) and a deep sense of urgency in delivering to customer requirements, paired with an acute ability to understand customer needs/pain points and define solutions
- Technical background – must understand cloud architectures, databases and ETL processes
- Strong Project Management/Project Delivery/Governance experience (agile methodology and others)
- Experience writing proposals and SOWs
- Proven track-record of successfully hiring, mentoring and leading teams
- Willingness to travel as needed within assigned region
- Bachelor’s and Master’s degree preferred
What the job involves
- The Director, Customer Engagement will work with our customers to realize our vision
- You will be responsible for hiring, mentoring and leading a team of Engagement Principals (EP) and Associates (AEP) to help build and deploy Aera Skills
- Powered by the Aera Decision Cloud, Aera Skills provide real-time insights, recommendations, and predictions, Aera Skills deliver prepackaged content, logic, and interactions that augment and automate business decisions
- The team will guide customers through a solutioning process to identify business priorities, conduct discovery workshops to shape their Decision Intelligence roadmap, and manage end-to-end projects
- The Director will be responsible for the quality of implementations and resulting deliverables, and will act as the point of escalation for any issues and concerns raised by customers
- Hire and mentor EPs and AEPs. Monitor EP job performance and provide coaching, counseling, and motivation to maximize performance
- Own the implementation of Aera COS at customers including project quality control, adherence to methodology, design reviews and gate checks; project budgets, invoicing and finance activities; and weekly project reporting
- Design and implement scalable solutions and driving large-scale change through inspirational leadership, with the end customer in mind
- Participate in sales cycles, create, review and communicate proposals, SOWs, timeline and resource estimates and project plans
- Demonstrate success exceeding expectations in retaining and growing customer relationships within a fast-paced and constantly evolving environment
- Proactively provide input into the development of policies, procedures and standards for the EP team to continuously improve value to customers
- Work with senior leaders to set a vision for your team and execute on the company strategy
- Build positive relationships with internal and external business leaders
- Effectively communicate objectives to align with the rest of the organization and drive team behavior to execute with customers
- Commit to building an inclusive team environment that fosters trust and a sense of empowerment
- Roll up your sleeves and get in the weeds with your team when necessary
Our take
Aera Technology is an intelligent automation company helping enterprises “self-drive.” Its key product, Aera, integrates with existing systems and predicts outcomes for businesses, makes recommendations, and acts autonomously at scale to save money and streamline business operations.
Whilst over a half of companies currently employ intelligent automation in some capacity, adopting it at scale has to date proven complicated. With the past few years proving drastically and continuously disruptive for many industries, the value of broad intelligent automation that helps navigate complex and choppy waters is clear - and Aera hopes to provide precisely that.
Aera Technology has been smart to stress that the concrete benefits of this product extend beyond saving time and money, and in fact have material social benefits like improving healthcare results or reducing traffic accidents. This may help nudge more users on board as the company expands its customer base beyond select clientele, which includes the likes of Unilever and Merck.
Steph
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2019
$80m
SERIES C
Jun 2017
$50m
LATE VC
Total funding: $173.7m
Company benefits
- Dental and optical insurance
- 401 (k) plan
- Work from home opportunities
- Health insurance
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Shariq Mansoor
(Founder & CTO)Founder and former CTO of FusionOps, and former CTO at iSpring. Graduated in Mathematics and Computer Science from the University of Houston.
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