Technical Support Engineer, Miter
$120-145k
Offers Equity
3 days a week in office
Payroll, HR, and expense management software for construction
Job no longer available
Payroll, HR, and expense management software for construction
21-100 employees
Job no longer available
$120-145k
Offers Equity
3 days a week in office
21-100 employees
Company mission
To make it easier and faster to build critical infrastructure.
Role
Who you are
- Experience supporting complex SaaS products in a technical support or support engineering role
- Strong debugging skills, including working with JSON and reading error logs
- Some basic scripting experience
- Ability to communicate clearly and calmly with customers and internal teams
- Proven ownership mindset and comfort operating in ambiguity
- Collaborative approach to working across Support, Engineering, Launch, and Sales
What the job involves
- As Miter’s product grows in depth and complexity, we need a strong technical escalation layer to support our customers without slowing down engineering. This role sits between Support and Product Engineering, owning complex investigations, reducing recurring issues, and turning customer pain into better product, tooling, and workflows
- You’ll work closely with Support Specialists, Product Engineering, and Solutions Engineering in a fast-paced environment where clear thinking, strong ownership, and collaboration matter
- Own and resolve complex technical customer issues end-to-end
- Serve as the technical escalation point for the Support team
- Diagnose root causes and implement fixes, configurations, or mitigations
- Partner with Product Engineering to surface trends and influence roadmap decisions
- Build lightweight internal tools, automations, and documentation that reduce manual work and deflect future issues
Application process
- Recruiter Screen
- Hiring Manager Interview
- Take Home Assignment
- Live Debugging Exercise
- Team Round Interviews
Our take
Miter is addressing the productivity issue in the construction industry. With construction expenses on the rise and many building companies still using HR and financial software originally developed in the 90s, Miter leverages breakthroughs in fintech infrastructure to create new HR, compliance, and financial software for construction companies.
It's all-in-one offering provides construction companies with payroll, labor compliance, and spend management tools that will help to save time and therefore bid on more public sector projects. Ultimately, most contractors outsource this type of work, so Miter saves money on employment too.
Founded in 2021, Miter has developed a sturdy and flexible platform which has a lot of promise. And now with some impressive funding, the company is ready to scale further to meet the needs of international clients.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2025
$23m
EARLY VC
May 2023
$15m
EARLY VC
Total funding: $38m
Company benefits
- Medical insurance: Comprehensive plans with 100% coverage for Mitosaurs and 35% for dependents through Anthem, starting on the 1st of the month after your start date
- Dental & vision insurance: 80% dental and 100% vision coverage for Mitosaurs, with plans starting immediately on your first day
- Stock options: Be part of our success with equity in the company, featuring a 5-year vesting schedule and monthly vesting after your first year
- 401(k) retirement plan: 1% matched contributions to help you plan for your future
- Flexible spending accounts: Contribute to FSAs for medical and dependent care needs
- Unlimited PTO: Take the time you need to recharge and be your best self
- Parental leave: Sixteen-week paid leave for all parents, including adoptive and foster parents
Company values
- Win as a team: We’re determined and competitive, but we enjoy winning as a team far more than we enjoy winning as individuals. We invest in each other and love seeing each other succeed
- More wood, fewer arrows: We prioritize ruthlessly and throw our weight into only the projects that matter. We finish what we start
- Give a damn: We’re determined to leave our mark and hold ourselves and each other to high standards. We’re craftspeople at heart, and we enjoy the rigor and discipline required to perform at a high level
- Start with the customer: We are voracious students of our customers’ problems. We celebrate only when our customers celebrate
- Build the blueprint: We simplify complex problems in writing to create clarity. Clarity aligns our teams, sharpens our decision-making, and accelerates execution
- Win the next point: We learn from our wins and losses and put them behind us. We are relentless, playing each point with passion, poise, and confidence
Company HQ
475 Sansome St. San Francisco, CA
Leadership
Tobin Paxton
(Co-Founder & COO)Previously worked in Sales at Catalant Technologies. They also worked as an Associate Consultant at Parthenon-EY and as a Venture Fellow at Rock Health.
Connor Watumull
(Co-Founder & CEO)Previously Vice President at Bessemer Venture Partners, Senior Product Manager at Tile and Senior Associate Consultant at Bain & Company.
Salary benchmarks
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