Group Product Manager, Adyen
Customer Interfaces
3+ days a week in office (West Loop, Chicago)
Payments platform built to grow businesses
Be an early applicant
Payments platform built to grow businesses
1001+ employees
Be an early applicant
3+ days a week in office (West Loop, Chicago)
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- 8+ years of product management experience, including 2+ years leading PMs
- Proven success delivering complex, multi-year platform initiatives at scale
- Strong product instincts at the intersection of UX, platforms, and business outcomes
- Demonstrated passion for AI-powered experiences (deep expertise not required)
- Comfortable operating in ambiguity with high autonomy and ownership
- A clear, compelling communicator who influences across senior leadership
What the job involves
- We are seeking a senior product leader to own and scale Adyen’s Customer Interfaces—the primary surface through which merchants, developers, partners, and internal teams experience the Adyen platform
- This role is foundational to delivering Adyen’s One Platform strategy. You will transform the Customer Area from a set of operational tools into a growth engine that drives product activation, customer expansion, and long-term platform differentiation
- You will lead the strategy, execution, and evolution of a unified, AI-enabled, globally scalable interface ecosystem—spanning onboarding, payments operations, financial products, communications, support, and partner experiences
- Your work will directly impact product adoption (e.g., UpLift), customer satisfaction, operational efficiency, and Adyen’s readiness for an open, embedded ecosystem
- This is a high-ownership role with responsibility for complex platform migrations, global product teams, and deep cross-functional alignment across Product, Engineering, Commercial, Support, Risk, and Compliance
- Set the Vision for AI-Native Customer Interfaces
- Define and execute a multi-year strategy to evolve Adyen’s Customer Area toward conversational, agentic, and intelligent workflows—bridging traditional UI with AI-driven experiences
- Turn Interfaces into a Growth Engine
- Reimagine Customer Interfaces as a primary channel for product discovery and activation, enabling customers to self-serve and adopt capabilities such as UpLift, Capital, and Issuing directly within their workflows
- Lead Platform-Scale Execution
- Partner closely with Engineering, Design, Commercial, Support, Risk, and Compliance to deliver platform migrations, simplify fragmented tools, and scale globally without compromising reliability or trust
- Operate with Data and Experimentation
- Define success metrics across activation, usage, CSAT, and operational efficiency. Run experiments that measurably improve outcomes across the customer lifecycle
- Build and Develop a World-Class Team
- Lead and grow a team of product managers across Amsterdam and Chicago. Set high standards for product craft, clarity of thinking, and ownership
- Within the first 12–18 months, you will have:
- Established a clear, executable vision for AI-driven customer interfaces
- Launched early conversational and intelligent workflows with real customer adoption
- Made Customer Interfaces a meaningful lever for product-led growth
- Built and up-leveled a high-performing, globally distributed product team
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$58.2m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $326.9m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Pieter Van Der Does
(Co-Founder & CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
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