Product Manager, Wayfair
Order Experience
A global online homeware marketplace
Open for applications
A global online homeware marketplace
1001+ employees
Open for applications
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 4 + years building software products at scale from concept to launch and beyond
- Strong technical background with a passion for breaking down challenging problems and drive value incrementally
- Sufficient industry literacy to participate in making key choices as well as effectively communicate with technical partners such as engineering
- Excellent analytical skills with demonstrated experience turning data into actionable insights. Some SQL experience preferred
- Excellent communication and stakeholder management skills at the senior leadership level, as well as with cross-functional teams
- Deep understanding of how API-focused products support business strategy and metrics
- Highly entrepreneurial mindset, with a bias for action & customer-focused innovation
- Bachelor’s degree in Computer Science, Computer Engineering or equivalent combination of education and experience is preferred
What the job involves
- We’re looking for a motivated leader to join our Order Experience team at Wayfair, focused on building a platform that powers the post checkout experience for Wayfair customers. This role will work across Wayfair, acting as the glue between the customer experience and the logistics network
- We build systems that enable supply chain teams to move packages within our network, communicate with dropshippers on their fulfillment requests, control the financial transactions, and handle problem management including returns and replacements
- The order management system is mission critical to all Wayfair experiences around the world, serving millions of requests per day. You’ll lead a cross-functional team to reach world-class quality metrics while building out new capabilities to power omnichannel shopping flows
- You’ll be part of an exceptionally talented Product Management and Technology community at a Fortune 500 company leading the product strategy, vision, and execution of the core post-order platform
- Areas of responsibility include solutioning in the Order Processing and Order Lifecycle Management spaces in order to support Wayfair’s growth and partner strategies in the e-commerce space
- Responsible for managing cross domain projects from discovery to delivery
- Manage and create technical API data contracts to support the, defining how users should interact with the platform
- Ensure we are building a reliable, scalable, and extensible platform that supports the post order customer shopping experience
- Partner with business stakeholders to understand their businesses and co-develop impactful solutions that drive key business value
- Communicate and promote the product vision and progress throughout Wayfair including senior partners
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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