Enterprise Technical Architect, Unanet
$157-185k
+ Equity + Bonus
More information about location
ERP & CRM solutions for project-driven organizations
Be an early applicant
ERP & CRM solutions for project-driven organizations
201-500 employees
Be an early applicant
$157-185k
+ Equity + Bonus
More information about location
201-500 employees
Company mission
To unlock productivity for project-based businesses.
Role
Who you are
- 8+ years of experience in technical support, systems engineering, or software development for a SaaS or enterprise software company
- Experience with support systems (e.g., Salesforce, Jira) and monitoring/logging tools
- Deep technical expertise in relevant domains (e.g., cloud infrastructure, databases, APIs, application architecture, or specific product stack)
- Proven ability to handle escalations and engage with executive-level stakeholders
- Exceptional problem-solving and analytical skills with a customer-first mindset
- Strong communication skills—both verbal and written—with the ability to explain complex technical concepts to diverse audiences
What the job involves
- The Enterprise Technical Architect is a senior-level expert who serves as an escalation point for complex technical issues and plays a critical role in ensuring customer satisfaction, stability, and product success
- This role plays a key part in re-architecting and redesigning existing technical solutions to improve performance, maintainability, and long-term sustainability
- This role is focused on identifying patterns of complexity or fragility in deployed systems and leading efforts to refactor or restructure them to better align with evolving business needs, platform capabilities, and architectural standards
- Through deep product expertise, strategic thinking, and cross-functional collaboration, the Enterprise Architect drives modernization of legacy or suboptimal implementations, to drive high-quality support outcomes and ensure customers are positioned for scaled success
- Act as a top-tier escalation point for the most complex or high-impact customer issues
- Rearchitect solutions to ensure ongoing scalability and supportability
- Diagnose and troubleshoot deep technical problems across integrations, performance, infrastructure, or configuration
- Work directly with customers to resolve critical incidents and restore business continuity
- Partner with Engineering, Product, QA, Professional Services, and Customer Success teams to resolve bugs, influence product improvements, and advocate for customer needs
- Participate in the incident response process and postmortem reviews
- Deep expertise in:
- Custom solutions involving multiple technology stacks
- Java development
- Python scripting and automation
- ANT build and deployment processes
- Advanced SQL
- Apache Tomcat configuration and troubleshooting
- Strong understanding of:
- ERP systems (GovCon and/or AEC preferred)
- Enterprise integrations (REST, APIs, middleware)
- First 30 Days: Learn, Assess, and Build Trust
- Develop understanding of the product architecture, support model, and enterprise customer landscape
- Review key strategic accounts, active escalations, and high-risk implementations
- Identify recurring technical pain points, patterns of fragility, and architectural inconsistencies
- Build strong relationships with Support, Engineering, Product, and Customer Success stakeholders
- Participate in Tuesday–Saturday coverage rhythm, including Friday evening queue monitoring, to understand escalation patterns firsthand
- Days 31–60: Diagnose, Prioritize, and Influence
- Conduct structured architectural reviews of top strategic or high-risk accounts
- Identify modernization/refactoring opportunities aligned to platform standards and long-term scalability
- Propose prioritized plans with measurable impact (performance, stability, maintainability)
- Begin leading complex escalations, driving root cause analysis and durable resolution strategies
- Days 61–90: Lead Modernization and Deliver Impact
- Drive execution of architectural improvements for priority accounts
- Establish best practices, reference architectures, and design standards to prevent repeat complexity
- Reduce escalation volume by addressing systemic root causes
- Serve as a trusted technical advisor to enterprise customers and executive stakeholders
- Document playbooks and architectural patterns to scale impact across the organization
Our take
At present, infrastructure, architecture, and engineering industries are under pressure from economic uncertainty, rising costs, and supply chain disruptions. Companies like Unanet work with firms and government bodies within these markets by providing Enterprise Resource Planning and Customer Relationship Management software products that assist in onboarding, data analysis, automation, and many other efficiency-maximizing processes, thus helping to keep companies flexible and responsive in their rapidly changing industries.
With more than 1850 clients across the architecture, engineering, and construction sectors, Unanet has grown exponentially since its founding in 1998. This is because it’s becoming increasingly clear that companies in engineering, infrastructure, and architecture that focus on tech and digital to propel their operations have an edge over the competition.
More sought after than ever, Unanet is using its 2022 funding, only the second round in its lifetime, to speed up its product development and continue growing the company.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Work from anywhere
- Equity ownership
- Health & Wellbeing
- 401(k) + employer match
- Open PTO & paid parental leave
- Culture Committee
- Pet Insurance
- Home office stipend
- Professional development
Company HQ
Dulles, VA
Leadership
Fran Craig
(Board of Directors)Currently a Private Investor at Corsha, Lead Inclusively Inc, Capture2Proposal, TenantBase and SourceScrub.
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