Associate Workplace Experience Manager, SoFi
East
$86.4-162k
+ Bonus
5 days a week in office
Mobile & online personal finance services
Be an early applicant
Mobile & online personal finance services
1001+ employees
Be an early applicant
$86.4-162k
+ Bonus
5 days a week in office
1001+ employees
Company mission
To help people reach financial independence to realize their ambitions.
Role
Who you are
- 5+ years of experience in workplace operations, office management, hospitality, or related field
- 2+ years of direct people management experience
- Experience managing budgets and financial reporting
- Strong knowledge of operational and safety best practices
- Proven ability to coach and develop team members
- Excellent communication, organizational, and cross-functional partnership skills
- Ability to travel as needed to support multi-site operations
What the job involves
- The Associate Manager, Workplace Experience is responsible for leading and developing a regional high-performing workplace West team while ensuring operational excellence, compliance, and consistency across offices
- This role serves as both a strategic partner and hands-on leader — overseeing budgets, safety and compliance standards, team performance, and cross-functional alignment
- The Associate Manager is accountable for elevating the employee experience at scale across regional offices while developing talent and driving operational rigor
- You'll conduct weekly 1:1s with direct reports to provide coaching, accountability, and support
- Provide day-to-day oversight of team performance, including problem-solving support
- Drive team development through structured growth planning and upskilling initiatives
- Own performance management processes including reviews, recognition, feedback cycles, and bonus planning
- Lead hiring processes for the team, including interviewing, selection, and in-person onboarding (with travel as needed)
- Step in to provide onsite coverage when team members are out of the office, ensuring business continuity
- Conduct monthly budget audits (actuals vs. forecast) to ensure financial discipline
- Serve as primary owner of quarterly budget re-forecasting in partnership with leadership
- Approve payroll weekly and expense reports monthly
- Ensure responsible spending practices and financial transparency across offices
- Serve as Crisis Management point of contact for the People team
- Ensure compliance with Emergency Action Plans (EAP) across all offices, including annual updates and site-level accountability
- Act as the primary point of contact for licensing requirements and regulatory compliance
- Ensure office playbooks are reviewed and formally audited annually and updated during major changes (expansions, relocations, etc.)
- Act as liaison between Workplace Leads and key partners including Physical Security, EAs, Employee Experience, Finance, and Facilities
- Collaborate cross-functionally on changes to policies, processes, and operational standards, ensuring clear communication and execution across sites
- Maintain deep knowledge of each office’s operations, challenges, and culture
- Identify and implement process improvements that increase efficiency and consistency across locations
- Leads through influence, clarity, and operational discipline
- Thinks regionally and strategically — not just site-by-site
- Develops others while maintaining high performance standards
- Balances employee experience excellence with fiscal responsibility
- Communicates proactively and ensures alignment between leadership and frontline teams
- Demonstrates maturity, sound judgment, and strong decision-making in high-pressure situations
- What Success Looks Like:
- Offices operate consistently and compliantly across locations
- Budgets are managed accurately with minimal surprises
- The team demonstrates growth, engagement, and high performance
- Cross-functional partners view Workplace Experience as proactive and reliable
- Risks are identified early and managed effectively
Our take
SoFi started by offering ways for students to secure better financial terms on their loans, and now offers a huge range of personal finance products, including bank accounts, loans, mortgages, investment advice, and investment opportunities. Many customers find they have to go to multiple financial service providers to meet all their finance needs, but SoFi overcomes this issue by putting it all in one place.
Its goal, to cover all the financial bases, sets it apart from many of the traditional banks and even some of their digital competitors, such as Avant, which has chosen to focus on providing credit alternatives. Although it is operating in a competitive market with a lot of big players such as Monzo, Revolut, and Starling, the company has managed to raise huge amounts of funding to support its rapid expansion.
SoFi has focussed on global expansion, moving outside the US, and has made a series of acquisitions to support this - including a Hong Kong-based investment app called 8 Securities. After going public on the New York Stock Exchange via a SPAC merger in June 2021, the company has continued to evolve and release more mission-oriented services into its roster, and strengthened its lending capabilities through a $350 million post-IPO loan. To date, the company has sold over $15 billion in personal loan collateral and continues to strengthen its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$369.9m
LATE VC
May 2019
$500m
GROWTH EQUITY VC
Total funding: $2.7bn
Company benefits
- Comprehensive health, vision, dental, life insurance, and disability benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs, up to $5,250 per year
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Flexible time off
- Fertility and family planning options
- Free financial classes
Company HQ
The East Cut, San Francisco, CA
Leadership
Anthony Noto
(CEO)Graduated from the U.S. Military Academy after being a telecommunications officer and captain in the U.S. Army. Has worked as Head of Gobal Telecommunications, Media and Technology at Goldman Sachs, been the COO of Twitter, and also the CFO of the National Football League.
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