Senior Technical Account Management Consultant, Showpad
In office every other Thursday
Sales enablement platform for sales content, training and coaching
Be an early applicant
Sales enablement platform for sales content, training and coaching
201-500 employees
Be an early applicant
In office every other Thursday
201-500 employees
Company mission
Showpad's mission is to empower sales and marketing to sell the way buyers want to buy.
Role
Who you are
- This role requires a strong technical background, proactive planning and programme management, excellent communication skills, and the ability to build and maintain relationships with customers and internal teams
- Results-driven with a keen ability to devise new solutions to complex problems
- Self-starter who thrives within the balance of autonomy and collaboration
- A strong contributor committed to refining and moving the managed services program forward
- Differentiates between urgency and strategy while understanding how the two intersect
- Routinely zooms out to look at larger strategy
- Managing without authority is a natural ability
- Ownership and accountability are part of your DNA
- Responsive, alert, and customer-obsessed
- Bachelor’s degree in a relevant technical field or equivalent work experience
- Deep understanding of the tech industry and specifically Sales Enablement
- Proven experience in Technical Account Management or similar role
- SaaS experience with a strong understanding of API’s, web hooks, and integrations
- Strong technical aptitude with the ability to understand and communicate complex technical concepts
- Proven ability to understand customer goals and translate them into measurable metrics
- Excellent interpersonal and communication skills, both verbal and written
- Demonstrated ability to manage multiple customer accounts and priorities simultaneously
- Problem-solving skills with a proactive and customer-first approach
What the job involves
- As a Senior Consultant, Technical Account Management, you will serve as the primary point of contact for managing the technical aspects of a customer's relationship with Showpad
- You will ensure their success by understanding their technical requirements and business objectives and aligning them with our products and services
- This role will report into the Global Director, Managed Services
- Build and maintain strong relationships with key customer stakeholders
- Conduct regular check-ins, meetings, and reviews to understand customer goals and challenges, demonstrate progress and results against goals, reconfirm priorities and agree next steps for service delivery
- Skillfully recognize & navigate customer politics & conflicts, seeking resolutions in a diplomatic & respectful manner
- Maintain a deep understanding of Showpad products and services, fluently demonstrating the capabilities, new releases, benefits, and value
- Provide technical guidance and issue management to customers, ensuring they maximise the value of Showpad, maintain high levels of good instance health and align with customer goals and objectives
- Provide perspective on Showpad to inspire and challenge your customer, articulating best practices aligned with their use-case
- Fluently explain & demonstrate all of Showpad's upcoming features, synthesizing how they will benefit the customer and improve their Sales Enablement practice
- Articulately position the value of Showpad’s eOS use cases & capabilities tailored to the customer (account, persona & industry)
- Be an expert on Showpad Instance Health, how to generate reports, interpret reports and prioritise recommended next steps based on analysis
- Establish mutually agreed instance health improvement and project plans that include scope and are aligned with customer goals, holding stakeholders accountable for the project timeline
- Work closely with Global Resource Manager to support Consultants to support the delivery of the Managed Service plan
- Instruct, oversee and manage the delivery and quality of work delivered by Consultants assigned to the Managed Services engagement
- Generate reports and analysis to track customer goals and metrics set at the beginning of the relationship and on an ongoing basis to demonstrate impact – inclusive of status updates across their full Showpad services engagements and remaining balance of service credits
- Effectively plan, execute & follow up on customer meetings to drive meaningful engagement & productive outcomes
- Demonstrate meticulous preparation by thoroughly researching the customer's business, anticipating potential objections & formulating relevant questions, insights & content in advance of meetings
- Provide a clear agenda ahead of, and summary following meetings, ensuring alignment on desired outcomes & actionable next steps
- Demonstrate a strong commitment to following established project-specific processes, methodologies, and workflows to a high standard, particularly instance health and enablement maturity assessments
- Maintain excellent project hygiene and detailed records of customer interactions, issues, and resolutions in our PSA tool, ensuring completeness & accuracy of data at all times
- Routinely utilise internal tools to streamline tasks & productively manage projects
- Generate reports and analysis to track customer goals and metrics set at the beginning of the relationship and demonstrate progress in regular check-ins
- Generate reports and analysis to track customer service credit usage and demonstrate progress in regular check-ins
- Maintain the minimum target billable utilisation rate
- Collaborate, or encourages collaboration between individuals & teams, including Customer Success, Support, Product, and Account Executive, to improve performance across the entire business for the benefit of our customers, e.g. the full account team
- Maintain open communication among account team members ensuring everyone is fully briefed & aligned on all customer projects, needs, and overall account health
- Proactively share valuable best practices & offer others guidance, feedback & recognition where appropriate
- Advocate for your customers, creating a feedback loop to improve our products and services and advise account teams where commercial opportunities may exist
- Use data-driven approach, utilising instance health and enablement maturity dashboards and reports to identify areas of instance improvement and prioritise these based on the impact on each within the context of the customer’s goals, priorities and budget
- Proactively seek to identify opportunities within the customer project portfolio to upsell or cross-sell additional solutions or services, leveraging instance health dashboards
- Maintain high-quality, comprehensive instance plans for key accounts regularly
- Act as a strong culture carrier of the Showpad showings within the team and broader company environment
Our take
Sales teams have always used tech solutions to help improve how they source leads, develop relationships and close deals.
Showpad believes they're part of the fourth pillar of the technology marketing stack: storage (the cloud services where you keep all your data), CRM, marketing automation and sales enablement. The first three help manage a salesperson's activities, while sales enablement helps them to be more effective.
Their technology allows employees to share sales collateral with each other. The material and its link to successful sales becomes part of how Showpad “learns” what works and what doesn’t, enabling them to suggest materials for a specific sales effort.
Showpad has ties to companies in over 50 countries, and in 2023 released its Enablement Operating System product for its preexisting customers. This first of its kind analytics and insights dashboard exemplifies how at more than a decade old, Showpad is still at the forefront of the marketing software sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
36% female employees
-17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2019
$70m
SERIES D
Jan 2018
$25m
SERIES C
Total funding: $155.5m
Company benefits
- Work from home opportunities
- Health insurance
Company values
- Keep it simple - We do and say exactly what we mean, and we keep it short
- Take ownership - We take initiative, keep our word, and finish what we start
- Grow together - We improve the team by improving ourselves and helping others
- Be transparent - We keep the communication lines open
- Be passionate - We love what we do and we do what we love
- Be humble - We’re serious about our jobs but we don’t take ourselves too seriously
- Embrace diversity - We understand that our individual differences make our global team stronger
Company HQ
Ghent, Flanders
Articles
Leadership
Pieterjan Bouten
(Executive Chairman)Prior to Showpad, was head of Business Development for Netlog (online community, then acquired by Meetic). Left Showpad CEO position in early 2022.
Peter Minne
(Co-founder)8 years of experience a developer, including projects for MTV Europe and Hewlett Packard
Louis Jonckheere
(Co-Founder & Executive Board Member)Partnerships Manager at Netlog, where they met Pieterjan.
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