Strategy & Operations Manager, EvenUp
Revenue Operations
$125-170k
US salary is dependent on location. Canada range: $115,000 - $170,000 (CAD), dependent on location. Offers equity
More information about location
AI-driven support for personal injury lawyers
Posted today
AI-driven support for personal injury lawyers
501-1000 employees
Posted today
$125-170k
US salary is dependent on location. Canada range: $115,000 - $170,000 (CAD), dependent on location. Offers equity
More information about location
501-1000 employees
Company mission
To close the justice gap using technology and AI.
Role
Who you are
- 4+ years of professional experience, including:
- 2+ years in management consulting, investment banking, private equity, or a similarly rigorous analytical environment
- 2+ years in strategy, operations, RevOps, customer success operations, business operations, or a related role at a high-growth technology company
- Experience driving cross-functional initiatives from problem definition through execution, with a track record of delivering measurable business impact
- Strong analytical and quantitative skills, including experience using data to inform operational decisions and business strategy
- Demonstrated ability to build scalable processes, operating cadences, and reporting frameworks in fast-paced environments
- Experience partnering with senior leaders and influencing stakeholders across Sales, Customer Success, Finance, Product, and Operations
- Exceptional communication skills, with the ability to synthesize complex problems into clear recommendations and action plans
- Highly organized and detail-oriented, with a bias toward ownership and execution
- Comfortable navigating ambiguity and tackling a broad range of strategic and operational challenges
- Advanced proficiency with spreadsheets and business intelligence tools; familiarity with SQL and modern AI tools is a plus
- Experience supporting or working closely with Revenue Operations, Customer Success Operations, Sales Operations, or related GTM functions is strongly preferred
What the job involves
- We are looking for a Strategy & Operations Manager to help scale the operational engine behind EvenUp’s Customer Success organization. In this role, you will partner closely with CS leadership and the broader Revenue Operations team to design the systems, processes, and insights that power how we support and grow our customers
- This is a highly cross-functional role at the center of EvenUp’s post-sales experience. You’ll help turn strategy into execution by improving the way we track customer outcomes, manage our CS workflows, and surface insights that drive better decisions
- From building dashboards and refining key metrics to launching operational initiatives that improve retention and expansion, you’ll play a critical role in helping our Customer Success team deliver exceptional results for our customers at scale
- Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth
- Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoption
- Lead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and Data
- Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI tools
- Write and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvements
- Drive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instruction
- Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the Customer Success organization to scale
Application process
- Our interview process is designed to help you understand the role and team while also giving us a clear view of how you approach operational and analytical work in practice
- Step 1: Recruiter Chat
- An introductory conversation to learn more about your background, experience, and motivation for the role, and to answer any initial questions you have about the team and opportunity
- Step 2: Take-Home Assignment
- A short, role-relevant exercise focused on a Customer Success Operations scenario. This assignment is designed to reflect the type of work you would do in the role, including structuring analysis, solving operational problems, and communicating recommendations
- Step 3: Interview with Hiring Manager
- A deeper conversation focused on your experience in operations, your approach to building scalable systems and processes, and how you work cross-functionally to drive impact
- Step 4: Virtual Onsite
- Final round interviews with cross-functional stakeholders. This stage focuses on collaboration, operational leadership, and your ability to drive impact across teams in a fast-paced environment
Our take
Every year, millions of personal injury cases in the US are resolved with only a small fraction going to trial, leaving many victims potentially under-compensated due to inaccurate settlement proposals. EvenUp aims to change this by leveraging AI technology to streamline the assessment of injury cases.
The AI tools evaluate raw case files, including medical and police records, creating tailored "demand packages" that present comprehensive compensation arguments. This improves lawyer performance and victim outcomes.
Despite concerns about AI bias and privacy, EvenUp has garnered significant investor interest, closing a funding round in 2025 that was one of the largest in the history of legal AI. Now valued at over $2 billion, it is investing in its team and introducing new techniques and products for personal injury and other legal areas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2025
$150m
SERIES E
Oct 2024
$135m
SERIES D
Total funding: $370m
Company benefits
- Flexible working hours to match your style
- Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
- A variety of virtual team events such as game nights & happy hours
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees 🇺🇸
Company HQ
Financial District, San Francisco, CA
Leadership
Rami Karabibar
(Co-Founder & CEO)Graduated from the McGill University with a Bachelor's Degree in Investment Management. Previously worked as a Management Consultant at Bain & Company and as a Startup Generalist at Zoomer.
Raymond Mieszaniec
(Co-Founder & COO)Previously co-founded EquitySim. Also worked as a Risk Consultant at PwC Hong Kong and Mainland China and as an Accountant at Scotiabank.
Saam Mashhad
(Co-Founder, Chief of Product & Legal Operations)Previously worked as a Law Clerk at the Superior Court of Quebec. Also co-founded Compass Startup & Legal Clinic where they served as the Director for 3 years before becoming an Associate at Norton Rose Fulbright.
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