Customer Success Engineer, Descope

• Extraordinary interpersonal skills: Ability to communicate effectively, build rapport, and explain complex technical concepts to diverse audiences in written and verbal forms
• 3+ years of experience working with customers: Proven ability to support enterprise and startup customers through software implementation processes with a hands-on approach
• Skilled in managing implementation programs at both the project and technical levels
• Frontend/Backend Web development experience: Proficiency in modern web development frameworks and languages, such as JavaScript (ReactJS, NodeJS, NextJS), Golang, or Python
• Experience building and deploying scalable web applications
• Mobile development experience: Hands-on experience with mobile application development using Swift (iOS) and/or Kotlin (Android)
• Familiarity with mobile app architecture, debugging, and performance optimization
• Authentication/Authorization expertise: Strong understanding of AuthN and AuthZ concepts and authentication methods and protocols
• Technical enablement and documentation skills: Ability to create clear, concise, and engaging technical resources, such as guides, KB articles, and example code, to support customer success
• Demonstrated problem-solving skills: Ability to troubleshoot and resolve technical challenges during implementation, ensuring a seamless customer experience

• Our Customer Success team plays a critical role in ensuring the success and satisfaction of our customers as they integrate and implement Descope's authentication services
• This highly technical team focuses on building strong customer relationships and helping them achieve their goals—from onboarding and implementation to scaling Descope solutions in production environments
• The Customer Success team empowers customers to become experts in Descope's authentication features, offering hands-on support, best practices, and guidance throughout the customer journey
• By profoundly understanding customer use cases, the team provides tailored advice, ensures successful integrations and champions customer needs across internal teams
• The Customer Success team also works alongside our DevRel team to create and maintain valuable resources like KB articles, documentation, and example code to support our customers' technical needs
• While their primary focus is direct customer interaction, they contribute to resources that enable efficient self-service and faster adoption of Descope's solutions
• Internal Collaboration This team works closely with product managers, engineering, and other cross-functional teams, ensuring that customer feedback translates into continuous improvements in the product and overall customer experience
• They also help identify feature requests, advocate for customers internally, and contribute to developing tools and materials that enhance the customer journey
• Role Description Advocate for Customer Success: Partner with customers to understand their goals, challenges, and technical needs
• Provide guidance and technical direction to help them integrate and implement Descope's services successfully
• Own the Implementation Process: Lead customers and prospects (POCs) through the end-to-end implementation process, assisting with planning, designing, and deploying Descope into their applications
• Troubleshoot and resolve integration challenges to ensure a seamless experience
• Champion the Customer Voice: Gather and communicate customer feedback to internal teams, including product management and engineering, to prioritize features and product improvements that address customer needs
• Provide Training and Enablement Support: Design and deliver training sessions to enable customers and their teams to become proficient in Descope's features
• Serve as the go-to technical expert for troubleshooting, advanced use cases, and technical enablement throughout the customer journey
• Collaborate Across Teams: Work closely with product management, engineering, and marketing to ensure a unified customer experience
• Prepare resources and guidance for customers to support new feature launches and updates
• Build Long-term Relationships: Act as a trusted advisor to customers post-sales, ensuring their continued success and satisfaction with Descope's authentication solutions

Total funding: $53m

Descope offers an authentication and user management platform that enables developers to add passwordless authentication and user management capabilities to their B2C and B2B apps.