US Founding Customer Success Manager, Gain.pro
$100-120k
+ Performance-based bonus
3 days a week in office (Manhattan, NY)
Private market intelligence
Posted today
Private market intelligence
201-500 employees
Posted today
$100-120k
+ Performance-based bonus
3 days a week in office (Manhattan, NY)
201-500 employees
Company mission
To provide insight into the world’s companies.
Role
Who you are
- We are looking for a highly skilled Customer Success professional genuinely interested in private equity, M&A, and the broader dealmaking ecosystem. Moreover, you are passionate about the tech-enabled future of dealmaking and pride yourself on the following:
- Relevant experience – You have excelled in a client-facing B2B SaaS role in the PE/M&A industry for at least 3 years
- Education – You hold a business or finance degree from a leading university
- Customer-centric – You have a value-driven customer-first mindset and are keen to deliver top customer experience
- Hands-on attitude – You enjoy rolling up your sleeves and taking ownership to deliver results
- Structured – You are well organized and like to plan ahead
- Communication – You communicate effectively with stakeholders of different seniorities within our customer segments and are able to deliver a compelling value story to them
- Self-starting – You proactively come up with new ideas and independently drive progress
What the job involves
- As a Customer Success Manager in our newly established US team, you’ll play a key role in driving adoption, engagement, and retention across a portfolio of high-value clients. Based in our Manhattan office, you’ll partner with leading private equity firms, investment banks, and consultancies across North America – helping them unlock the full value of the Gain.pro platform
- This is a unique opportunity to join a high-growth company, shape our US customer strategy, and support our expanding client base of 4,000+ users. With an NPS of >80, a net renewal rate of >120%, and a CSAT of 100%, you’ll be part of a team that’s proud to deliver exceptional value to the world’s top financial institutions
- Driving strategic growth – You take ownership of a high-value book of accounts, working independently to shape our customer success strategy and contribute directly to our US expansion
- Building lasting customer relationships – You are the key contact person for our customers, own the relationship end-to-end and become their true strategic partner. You leverage your knowledge of the M&A industry effectively to drive outcomes with customers
- Ensuring customer success – You delight our customers by ensuring that Gain.pro supports them in achieving their strategic goals and training them on how our solution fits their use cases
- Being the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features
- Driving renewal and upsell – You are a strategic partner for our clients to grow together and proactively identify relevant expansions to better serve their needs
- Using digital tools in your daily work – You efficiently leverage tools like our CRM system and Customer Success tools to ensure a smooth user experience and proactively act upon relevant Customer Success KPIs
- Optimizing our ways of working – You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro
Our take
Private market visibility isn’t easy to come by. With the year over year growth in sectors like VC investment, however, and growing uncertainty in the markets, the insights it yields are becoming increasingly valuable. Gain.pro is looking to corner this market niche, with its platform that claims to provide faster and more accurate insights into private companies.
The platform offers a spread of search and source capabilities for private companies that includes comprehensive financials, automated searches and updates, and data visualisation. Whilst companies like Beauhurst are offering a similar service for high-growth UK companies, Gain.pro’s private and global market focus takes this successful model and applies it to a particularly lucrative area.
Gain.pro is seeing good results, too. It’s secured a spread of blue-chip clientele including Bain, McKinsey, and Rothschild, and Perella Weinberg, demonstrating a strong product with high growth potential - and with plenty of funding under its belt, it’s expecting to cash in on that soon.
Steph
Company Specialist at Welcome to the Jungle
Insights
89% employee growth in 12 months
Company
Funding (1 round)
May 2022
$11.7m
SERIES A
Total funding: $11.7m
Company benefits
- Competitive compensation package, private medical care and sport card
- High-growth fintech scale-up with an international footprint
- Flexibility to leeway around exam periods or deadlines
- Hybrid working model, with flexible access to our Warsaw office
- Clear development path supported by lots of coaching and a feedback-driven approach
- Unmatched learning and career preparation opportunities for private equity, investment banking or consulting
- Culture of trust, ownership and standard of excellence
- Fun working atmosphere with company-wide outings and events
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Nicola Ebmeyer
(Co-CEO)They spent five years with McKinsey, ultimately as an Engagement Manager.
Frister Haveman
(Co-CEO)Previously a consultant with Bain, then moved into investment with Gilde Buy Out Partners and Bridgepoint.
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