Engineering Manager, Cleo
Chat/ML
£97.8-115k
+ Equity
1-2 days a week in office
AI personal finance assistant
Open for applications
AI personal finance assistant
201-500 employees
Open for applications
£97.8-115k
+ Equity
1-2 days a week in office
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- You don’t need to be an ML expert, but an understanding of how engineering and machine learning work together is key
- We’re looking for an Engineering Manager who combines exceptional people leadership with a strong understanding of delivering in a technical environment, especially where machine learning and conversational AI play a role
- Ideally, you’ll bring experience working with a stack like ours (Ruby preferred), a bias toward action, and a focus on outcomes
- People-first leadership: You build environments that support engineers in doing their best work. You’re passionate about coaching and mentoring, and you’re skilled at helping others grow
- Technical competence: You’ve been a hands-on developer in the past, and while you’re no longer writing production code, you’re comfortable engaging in architectural discussions and reviewing technical proposals
- Bias to action: You thrive in a fast-paced environment, prioritising impact over perfection and continuously seeking ways to improve delivery
- Understanding of ML and Chat technologies: While you don’t need to be a machine learning expert, you have enough knowledge to collaborate effectively with ML specialists and understand the challenges and opportunities in this space. Experience with chat technologies or conversational AI is highly desirable
- Adaptability: You’re comfortable with change and can guide your teams through evolving priorities and challenges
- Great communication: You can clearly articulate goals, challenges, and solutions to both technical and non-technical audiences
- Commitment to diversity: You value diverse perspectives and actively work to create an inclusive, supportive team environment
What the job involves
- Cleo is radically different from the norm, and we’re looking for an Engineering Manager to guide and develop engineers across our Chat and Machine Learning-focused squads
- This role is a unique opportunity to oversee the technical delivery of exceptional products, with a focus on integrating cutting-edge ML solutions and improving the conversational AI capabilities that our customers love. You’ll also be responsible for the well-being and growth of your team members
- Your teams will operate at the intersection of engineering, machine learning, and conversational UX, collaborating with product, data, and design to deliver high-quality, impactful experiences
- People management: You’ll manage and grow multiple squads, including technical leads, engineers (from junior to senior), and other team members, ensuring they have the support and development opportunities they need to thrive
- Technical leadership: Collaborate on technical roadmaps, review designs, and participate in architectural discussions to ensure scalability, maintainability, and excellence in delivery
- Delivery ownership: Work closely with product and data counterparts to define and deliver squad goals. You’ll ensure we’re delivering value to our users in a timely and effective manner
- Team development: Develop current squad-focused leads into more senior positions, ensuring we have a strong leadership pipeline to support our growth
- Hiring and growth: Lead headcount planning, recruiting, and onboarding to ensure we have the right mix of skills and experience
- Optimisation: Identify and implement improvements in processes, tools, and ways of working across your squads
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Learning and development
- Mental health support
- Agile working
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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