Solutions Engineer, Protex AI

• Minimum of 2 years of experience in a technical role, preferably in the AI or computer vision industry
• Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences
• Self-motivated and results-oriented, with a strong sense of ownership and accountability
• Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred
• Excellent stakeholder management and relationship management skills
• Demonstrated AWS experience
• Demonstrated expertise with Python coding language
• Demonstrated experience with technical tools, including
• AWS Console (or other cloud services tool)
• Git
• Demonstrated experience with Linux/Unix, including:
• Networking on Linux/Unix
• Command Line interface

Desirable

• Develop and maintain strong relationships with key stakeholders, including customers, partners, and industry influencers
• Collaborate across teams (Engineering, Product, Client Success) to ensure effective problem resolution
• Support client-facing teams with explanations of complex problems to non-technical stakeholders via calls, emails and documentation
• Debug and resolve camera-related and networking issues across client installations using Linux systems via AWS
• Monitor and investigate system issues using AWS CloudWatch analysing error codes and logs to identify root causes
• Troubleshoot integration issues between edge devices and cloud (database), ensuring uninterrupted system performance
• Provide escalated technical support for system installations and deployments
• Debug Python and JavaScript code as needed to resolve client-facing issues
• Contribute to the continuous improvement of processes, tools and systems, documenting technical solutions and for the purposes of knowledge base development