Customer Success Manager, Gettyimages
Latin American Market
$23.00 - $33.50 per hour
Royalty free stock images
Job no longer available
Royalty free stock images
1001+ employees
Job no longer available
$23.00 - $33.50 per hour
1001+ employees
Company mission
To move the world through our images, videos, and illustrations which seek to inform, drive debate, entertain, inspire, and challenge historic biases.
Role
Who you are
- You delight in deep discovery and solution-selling
- Desired 3+ years shown experience in this field
- Fluent English and Spanish, both written and spoken
- Experience consistently meeting or exceeding sales targets
- Experience with enterprise/solution selling
- Ability to grow and lock in revenue of client base of assigned accounts
- Skills to sell and upsell, growing customer retention and underpenetrated accounts
- Ability to grow the number of users/contacts and build rapport to understand their business direction and short/medium-term needs
- Experience developing accounts and finding opportunities to grow accounts within a sector
- The successful candidate demonstrates a strong sense of urgency, time management, deep discovery to identify new and bigger solutions, overcomes objections of price and competition, problem-solving, and has persuasive presentation skills
What the job involves
- The role is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base comprised of Spanish-speaking Latin American clients as well as English-speaking North American clients
- You handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively solving issues, teeing up and completing the renewal/upgrade, and more
- You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure
- Customer interactions and communicating is handled through web conferencing/telephone/email/ for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution
- Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research
- The Customer Success team works to maximize the lifetime value of our unassigned annual subscribers by positioning premium Getty Images products as solutions to customer challenges and managing renewals
- Follows up on all assigned/designated contract renewal opportunities in both Spanish-speaking Latin American market, as well as English-speaking North American market
- Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure
- Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts
- Meets and exceeds quarterly sales quota for contract renewals
- Negotiates contract terms that meet clients’ needs yet increase efficiencies and revenue streams for Getty Images
- Enters accurate customer and sales data into Salesforce and related systems
Our take
Getty Images is the most trusted and esteemed source of visual content in the world, with hundreds of millions assets available through its brands. The company serves creative, business and media customers, regardless of size, in almost 200 countries.
Operating the most comprehensive digital archive in the world, the company works with contributors and content partners to cover more than 160,000 news, sport and entertainment events each year. Part of its success is its maintenance of long-standing partnerships with premium brands including the BBC, Sony Pictures, Dove, and NASCAR.
Already an extremely established presence, Getty Images is set to remain a market leader as it furthers the reach of its subscription-based model across the globe. It continues to bolster its archives, for example with the acquisition of Motorsport Images, and is also set to play a key role in the development of the AI imagery sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- Healthcare Coverage
- Work‑Life Balance and Remote Flexibility (dependent on region)
- Time‑Off Benefits (dependent on region)
- Retirement Benefits
- Life Insurance
- Transit Benefits
- Team‑ and Office‑Wide Celebrations
- Donation Matching & Volunteer Days
Company HQ
Seattle Chinatown-International District, Seattle, WA
Leadership
Craig Peters
(CEO, not founder)Former SVP (Business Development, Content & Product) and VP (Footage, Music, & Multimedia) at Getty Images. Former Board Member at both Daylife and Life.com. Previous SVP at MediaVast, VP (Business Development) at Fox Interactive Media, and Director (New Media & Strategic Development) at PGA Tour.
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